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FGrade & GoTo Rescue Alliance
Welcome to the official partnership between FGrade and GoTo Resolve FGrade is your trusted ally in transitioning to GoTo Rescue Increasing security threats Limited resources Our enterprise remote support software is built to beat every challenge.
FGrade with GoTo Rescue
FGrade's expert team assists clients with integrates with Rescue’s remote support software saved both time and money for customers.
Remote AccessControl GoTo Rescue
Technicians can take control of a user's device to diagnose and fix problems directly.
Multi-Session Handling on GoTo Rescue
GoTo Rescue (formerly known as LogMeIn Rescue) is a remote support tool that allows technicians to remotely assist users with their computer issues. Handling multiple sessions efficiently is crucial for providing effective support
Diagnostics and Scripting on GoTo Rescue
Offers tools for running diagnostics and executing scripts to automate common troubleshooting tasks
Your remote support bar is high. So is ours.
total ROI – payback on investment in less than 6 months
less time to complete service tickets when technicians use Rescue
faster customer issue resolutions when support agents use Rescue
FGrade core offers Managed Service Providers (MSP)
IT services to other businesses on a subscription or contractual basis. MSPs manage and assume responsibility for providing a defined set of services proactively
Security Services
Security services are crucial components of an organization's IT infrastructure, designed to protect systems, networks, and data from cyber threats. These services encompass a wide range of activities, tools, and strategies aimed at safeguarding information and ensuring compliance with regulatory standards.
Cloud Services
Cloud services are a range of IT services delivered over the internet, providing on-demand access to computing resources such as servers, storage, databases, networking, software, and analytics.
OUR SERVICES
Go TO Rescuse features
Real-time monitoring & reporting
Real-time monitoring and reporting involve the continuous collection, analysis, and presentation of data as it happens
Remote control
Remote control technology allows users to operate devices or systems from a distance. This can be achieved through various means, including wireless communication, internet connectivity, and specialized software
File transfer
File transfer involves moving data from one system or location to another, and it's a fundamental process in computing.
Integrations apis & mobile
Integration APIs and mobile technologies are crucial for modern software development, enabling applications to communicate.
Agent collaboration
Agent collaboration refers to the process where multiple software agents work together to achieve common goals or complete tasks. These
SMS connection method
Connecting to an SMS service involves integrating with a platform or service provider that enables the sending and receiving of SMS messages.
Go To Rescue You Experience Sound
For the private sector to come to the rescue as the world confronts the impacts of the pandemic, a robust set of reforms geared towards improving the business environment is needed in both developing and advanced countries.
Our Happy Customers
"Like with any other service, you want something that's smooth, easy to use, and less of an uplift for the end user. That's the level of support Rescue lets us Provide."
Michael O'Leary
Manager of Client Services at SNHU.
"Rescue Live Lens really helps us cut down on booking unnecessary engineer visits. Having the tool to take a customer through, step-by-step, how to reslove a particular issue is making it really, really easy and simple for customers. There's a real benefit for us supporting the customer experience."
Paul Stewart
Call Center Diagnostics at BT.
Frequently Asked Questions
What is GoTo rescue live Lens?
Rescue Live Lens enables IT and support agents to deliver audiovisual remote support to mobile devices with camera share from a web-based agent console. Rescue Live Lens employs robust data security measures in order to defend against both passive and active attacks.
what is goto rescue security?
GoTo Rescue Live Guide is a Software-as-a-Service (SaaS)-based visual engagement solution that connects that end-user and the agent in a cloud based secure browser.
what are goto rescue features?
Rescue is adaptable to your business flowRescue facilitates quick and secure access to superior support with one-click links to real-time assistance on your website or mobile app. Rescue is fast: No delays or wasted time to initiate a support session. We use the provider YouTube to embed videos.
What is a rescue calling card?
As a built-in Rescue feature, Calling Card lets your end users launch a remote support session from their desktop shortcut with a single click.
What is goto rescue technician console?
Rescue is a Software-as-a-Service (SaaS)-based remote support solution comprised of three main components: a technician console, an End User mobile app or desktop applet, and an administration center. The technician console is the interface used by technicians to conduct remote support sessions.
Is GoTo Rescue safe?
Your sessions are completely private and secure. All our solutions feature end-to-end Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption. No unencrypted information is ever stored on our system.
Have a query or want to discuss ?
Email:
sales@fgrade.com
Call us:
+917569743290