FRESHDESK : The Ultimate Customer Support Solution For Businesses
Experience a fresh breeze of superior support with Freshdesk's ingenious ticketing platform. Their advanced automation and intelligent AI steer your service to bright new heights where customers bask in prompt solutions.The future of effortless service has arrived.
Why Choose Freshdesk?
Digital-first brands need more than just a help desk—they need a system that evolves with them. Freshdesk equips you with the tools to streamline support, automate workflows, and keep customers delighted.
Omnichannel Ticketing in One Inbox
Capture all inbound messages—email, live chat (via Freshchat), phone, social, even community forums—into a shared inbox. With ticketing, collision detection, threads, and tasks, teams avoid duplication and miscommunication
Powerful Automation & SLAs
Use workflow and scenario automators to assign tickets, route issues, trigger alerts, and enforce SLAs. Escalation rules ensure no high-priority ticket slips
AI Assistance with Freddy
Freddy AI suggests responses, auto-triages tickets, and helps with real-time agent coaching—blending AI efficiency with human care
Self-Service & Knowledge Base
Offer customers branded portals, FAQs, community forums, knowledge articles, and multilingual support—reducing ticket volume and empowering users
Insights & Reporting
Track workflows, team performance, satisfaction (CSAT), ticket volume, and resolution times. Dashboards grow richer in higher tiers: custom reports, product-based tracking, and SLA dashboards
Scalability With Security
Plans include role-based access, audit logs, IP whitelisting, SSL, SSO, data-center choice, and sandbox environments—essential for compliance-focused enterprises
Pros and Cons of Freshdesk
PROS
Fast setup and intuitive interface
Omnichannel ticketing plus live chat via Freshcat Integration
Automation and AI boost team productivity
Affordable starter tiers, free unlimited-agent plan
CONS
Customizations and advanced analytics locked behind higher tiers
Onboarding for power features can overwhelm new users
Live chat requires Freshchat Integration
Features Of Freshdesk
Omnichannel Support
Freshdesk allows businesses to manage customer interactions across multiple channels, including email, live chat, phone, social media, and website forms, ensuring seamless communication.
Ticketing System
Freshdesk converts customer queries into trackable tickets, enabling agents to prioritize, assign, and resolve them efficiently with a streamlined workflow.
Collaboration Tools
Freshdesk enables teams to work together using features licked shared ticket ownership, internal notes, and parent-child ticketing for efficient issue resolution
Automated Workflows
Users can set up rule-based automation to assign tickets, escalate unresolved issues, or trigger responses, ensuring faster resolution times.
Integrations
Freshdesk integrates with popular CRM payment, and collaboration tools like Zoho CRM, Slack, Stripe, and Microsoft teams, enhancing its functionality
Who is it ideal for?
Startups and
SMBS
Free plan plus straightforward tools = fast deployment
Growth marketing and support teams
Automation, AI and analytics build efficiency
Enterprises or
Ventures
Need SLAs, role controls, compliance? Go Pro + AI or Enterprise
Brands requiring multichannel support
Email, phone, chat, social
Pricing Table
Free Plan
₹0
agent/month billed annually
Growth Plan
₹999
agent/month billed annually
Pro Plan
₹3599
agent/month billed annually
Enterprise Plan
₹5699
agent/month billed annually
Customizable Options That Freshdesk Provides
Agent collision detection
SLA Management
Custom Reports & Dashboards
Customer Segments
Omnichannel
Roles & Permissions
Benefits of working with us
Support CRM
- Payroll Management
- Mobile Application
- Attendance Management
- Billing & Invoicing
- Quotation Management
TxHelpDesk
- Omnichannel
- Mobile Ticketing
- Automation
- Advanced Filters
- Task Assignment
Stingo Helpdesk
- Complaint Management
- Auto Selection
- Dashboards
- Complaint Status
- MIS Reports & Analysis
SolarWinds Web Help Desk
- Ticket Management
- Asset Management
- Self Service Portal
- Ticket / Issue Tracking
- Integration
Conclusion
Freshdesk is a scalable, intelligent help desk platform built for teams that want to serve customers and grow. From shared inboxes to Freddy AI, it delivers serious value at every price tier.
Freshdesk – Seamless Customer Support Made Easy
Freshdesk by Freshworks is an award-winning, cloud-based customer support solution that equips you with all the tools needed to deliver outstanding and efficient customer service.
Customer Data Management
Helpdesk activity checking
One contact across multiple companies
Sender name customisation
Finding API Key
Knowledge base setting
Organising agents into group
Setting up sand box
Freshdesk help widget on WordPress
Default fields in ticket form
Configure custom email server
Run automation on ticket
Merging contacts
Freshdesk Multilingual ticket fields & forms
Creating companies and contacts
Freshdesk App Log in & Log out
Forward Emails as Tickets
Freshdesk help widget setup
Freshdesk - Freddy self service
Freshdesk - Feedback Widget
Custom field creation
Adding new support agents
Custom Support using Customer Segments
Customer portal - Log in & Access
Freshdesk - Customer Tab
Freshdesk - Ticket Status
Multiple ticket forms - Freshdesk
Customer tickets - Auto solve
Live Chat - Freshdesk
Field service management - Freshdesk
Freshdesk Reporting & Analytics
Dependant field in ticket forms
Single Sign-On in Freshdesk
Multi-channel support
Multi-channel support
Adding twitter accounts - Freshdesk
Ticket submitting via email
Adding phone channels - Freshdesk
Editing, cloning and deleting a ticket form
Adding new customer agents
Freshdesk Automation updates
Dynamic sections - Freshdesk
Customizing Customer Fields
Help Desk Reporting Best Practices
Customer 360 Complete Context on Customer
Understanding Full-time vs Occasional Agents
Introduction to Apps
Creating a New Ticket from Agent Portal
User Guide Template Example
Getting Started with FreshThemes
Changing Customer Password
Identifying Contacts with an External ID
Getting started multiple customer support agents
Manually Create Tickets from the Agent Portal
Getting started multiple customer occasional agents
Frequently Asked Questions
1. What is Freshdesk used for?
2. Is Freshdesk a CRM tool?
3. Is Freshdesk similar to Zendesk?
4. Who owns Freshdesk?
5. What is Freshworks famous for?
Discover how Freshdesk can streamline your business
Reach out to the FGRADE Concierge Team for a free consultation!
Call Us
+91 916 056 5554
Mail Us
sales@fgrade.com
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