Zoho Desk is widely used by startups, small to mid-sized businesses, and even enterprise-level companies that need a scalable, affordable, and user-friendly customer support solution. It’s especially popular among businesses in IT Services, SaaS, eCommerce, education, and logistics, thanks to its powerful ticketing system, automation features, and seamless integration with the Zoho ecosystem.
Whether you are a growing startup needing structured support workflows or a large company managing high ticket volumes, Zoho Desk fits in with customizable dashboards, multi-channel support, and AI-powered tools to boost efficiency.
The most cost-effective way
to retain customers
₹800
/user/month billed annually
All the essential support features to augment your customer service team.
₹1,400
/user/month billed annually
Simplified collaboration and process automation functionalities for fast-growing teams.
₹2,400
/user/month billed annually
Advanced AI and customization capabilities to enable enterprise-grade support.
Organizes customer interactions into tickets that can be tracked and managed
A spreadsheet application for data analysis, calculations, and visualization.
Offers workflow automation to streamline repetitive tasks, such as ticket assignment and follow-ups
Allows customers to find answers to common questions through a knowledge base or community forums
Provides insights into support team performance and customer satisfaction through detailed reports.
Offers customization options to tailor the software to specific business needs.
Zoho Desk is primarily offered as a cloud-based Software-as-a-service solution, accessible via web browsers and mobile apps. This deployment model ensures that businesses can utilize the platform without the need for extensive infrastructure, allowing for quick setup and scalability
As of now, Zoho Desk doesn’t offer an on-premises deployment option. This means that organizations seeking to host the software on their own servers for reasons such as data sovereignty or specific compliance requirements may need to consider alternative solutions.
For businesses that require on-premises deployment, Zoho provides other products like Zoho Creator, Zoho analytics, which support both cloud and on-premises deployments.
If you have specific deployment needs or compliance considerations, it’s advisable to consult with Zoho’s sales or support teams to explore the best solutions tailored to your organization’s requirements.
Zoho Desk integrates with over 200 of the most popular third-party app extensions, and more than 45 native apps
FGrade's expert team assists clients with you mean evaluating or grading the performance of a support team using Zoho Desk, the software does offer extensive analytics and reporting tools to assess performance.
Zoho Desk provides various metrics to evaluate the efficiency and effectiveness of your
support team, including
Response Time: Time taken
to respond to tickets.
Resolution Time: Time taken
to resolve tickets.
You can create custom reports to track specific KPIs relevant to your organization’s goals. These reports can be generated periodically to assess ongoing performance and identify areas for improvement.
Zoho Desk's dashboards offer a real-time overview of important metrics. This helps in monitoring the support team's performance at a glance and making informed decisions quickly.
Zoho Desk is suitable for businesses of all sizes looking to enhance their customer support capabilities.
The agent scorecard feature allows you to evaluate individual agents based on their performance metrics. This can include factors such as the number of tickets handled, average resolution time, and customer satisfaction ratings.
Using automation rules, you can set up alerts and notifications for performance-related triggers. For example, if a ticket remains unresolved beyond a certain period, a notification can be sent to a supervisor.
Zoho Desk built at the company's rural office in Tenkasi in Tamil Nadu was rolled out in 2016. It has witnessed a 57 per cent rise in CAGR in terms of revenue over the last five years and 45 per cent globally.
Cloud-based support with automation and multichannel tools.
Omnichannel support with powerful analytics and integrations.
Enterprise-level support powered by Salesforce AI.
Real-time multi-channel helpdesk for instant engagement.
Streamlined ticketing with automation and reporting.
CRM-based platform for personalized customer service.
Modern ticketing system with a user-friendly interface.
Explore a wide range of tools to power your business.
Zoho Desk is best for managing customer support with features like ticketing, automation, and AI-powered assistance to improve service efficiently.
Zoho Desk offers three different plans. Standard, Professional, and Enterprise. With some amazing features available in them. You can start your free trial with all these plans. The standard plan costs Rs 800/-
Yes, Zoho Desk is highly secure, offering data encryption, role-based access, and compliance with global security standards.