FGrade & Zoho Desk Alliance

Zoho Desk is a customer service software that helps businesses manage support tickets, automate workflows, and deliver exceptiSonal customer experience.

What is Zoho Desk?

Zoho Desk is a powerful service desk software designed to streamline customer support for businesses of all sizes. With features such as ticket management, automation, and multi-channel support, it ensures faster response times and improved customer satisfaction. The platform integrates seamlessly with other Zoho apps, and third-party tools, offering a unified solution for support teams. Zoho Desk free provides basic features to get started, while premium plans unlock advanced tools. Comparable to solutions like Service desk plus, Zoho Desk stands out with its user-friendly interface and AI-driven insights, making it an ideal choice for efficient and proactive customer service.

Zoho Desk Pricing

Zoho Desk pricing

The most cost-effective way

to retain customers

Standard

₹800

/user/month billed annually

All the essential support features to augment your customer service team.

Professional

₹1,400

/user/month billed annually

Simplified collaboration and process automation functionalities for fast-growing teams.

Most Popular
Enterprise

₹2,400

/user/month billed annually

Advanced AI and customization capabilities to enable enterprise-grade support.


OUR SERVICES

Zoho Desk features

Ticket Management

Organizes customer interactions into tickets that can be tracked and managed

Multi-channel Support

A spreadsheet application for data analysis, calculations, and visualization.

Automation

Offers workflow automation to streamline repetitive tasks, such as ticket assignment and follow-ups

Self-service Portal

Allows customers to find answers to common questions through a knowledge base or community forums

Analytics and Reports

Provides insights into support team performance and customer satisfaction through detailed reports.

Customization

Offers customization options to tailor the software to specific business needs.

Integrates with apps you use daily

Zoho Desk integrates with over 200 of the most popular third-party app extensions, and more than 45 native apps

FGrade with Zoho Desk

FGrade's expert team assists clients with you mean evaluating or grading the performance of a support team using Zoho Desk, the software does offer extensive analytics and reporting tools to assess performance.

Performance Metrics

Zoho Desk provides various metrics to evaluate the efficiency and effectiveness of your

 support team, including

Response Time: Time taken 

to respond to tickets.

Resolution Time: Time taken 

to resolve tickets.

Custom Reports

You can create custom reports to track specific KPIs relevant to your organization’s goals. These reports can be generated periodically to assess ongoing performance and identify areas for improvement.

Dashboards

Zoho Desk's dashboards offer a real-time overview of important metrics. This helps in monitoring the support team's performance at a glance and making informed decisions quickly.

FGrade core offerings on Zoho Desk

Zoho Desk is suitable for businesses of all sizes looking to enhance their customer support capabilities.

Agent Scorecard

The agent scorecard feature allows you to evaluate individual agents based on their performance metrics. This can include factors such as the number of tickets handled, average resolution time, and customer satisfaction ratings.

Automation Rules

Using automation rules, you can set up alerts and notifications for performance-related triggers. For example, if a ticket remains unresolved beyond a certain period, a notification can be sent to a supervisor.

Zoho Deck You Experience Sound

Zoho Desk built at the company's rural office in Tenkasi in Tamil Nadu was rolled out in 2016. It has witnessed a 57 per cent rise in CAGR in terms of revenue over the last five years and 45 per cent globally.

What Our Client's Say

"

With a more structured way to attend every grievance that comes from a migrant worker and being able to see through the process until help is provided, HealthServe is now confident to head out for a larger audience"

Tarun

CEO of Tech Innovations Inc.

"Implementing Zoho Creator with FGrade was a game-changer for our project management. The flexibility to create custom reports and dashboards has improved our project visibility and decision-making processes. The team at FGrade not only delivered a robust solution but also provided exceptional support throughout the implementation."

Sarya

CTO of Green Solutions Ltd.

Zoho Products

Explore a wide range of tools to power your business.

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Frequently Asked Questions

What is Zoho desk best for?

Zoho Desk is best for managing customer support with features like ticketing, automation, and AI-powered assistance to improve service efficiently.

How much is Zoho Desk Per month?

Zoho Desk offers three different plans. Standard, Professional, and Enterprise. With some amazing features available in them. You can start your free trial with all these plans. The standard plan costs Rs 800/- 

Is Zoho Desk Secure?

Yes, Zoho Desk is highly secure, offering data encryption, role-based access, and compliance with global security standards.

Empower Your Business with Cutting-Edge Solutions Smart B2B solutions for your business

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let’s connect and grow together!

Email : sales@fgrade.com

Call : +917569743290

We are present in 

  • Delhi

  • Mumbai

  • Pune

  • Ahmedabad

  • Bangalore

  • Chennai

  • Chandigarh

  • Hyderabad