What is Zoho Desk?
Zoho Desk is a powerful service desk software designed to streamline customer support for businesses of all sizes. With features such as ticket management, automation, and multi-channel support, it ensures faster response times and improved customer satisfaction. The platform integrates seamlessly with other Zoho apps, and third-party tools, offering a unified solution for support teams. Zoho Desk free provides basic features to get started, while premium plans unlock advanced tools. Comparable to solutions like Service desk plus, Zoho Desk stands out with its user-friendly interface and AI-driven insights, making it an ideal choice for efficient and proactive customer service.
Zoho Desk Pricing
Who Uses Zoho Desk?
Zoho Desk is widely used by startups, small to mid-sized businesses, and even enterprise-level companies that need a scalable, affordable, and user-friendly customer support solution. It’s especially popular among businesses in IT Services, SaaS, eCommerce, education, and logistics, thanks to its powerful ticketing system, automation features, and seamless integration with the Zoho ecosystem.
Whether you are a growing startup needing structured support workflows or a large company managing high ticket volumes, Zoho Desk fits in with customizable dashboards, multi-channel support, and AI-powered tools to boost efficiency.
Zoho Desk pricing
The most cost-effective way
to retain customers
Standard
₹800
/user/month billed annually
All the essential support features to augment your customer service team.
Professional
₹1,400
/user/month billed annually
Simplified collaboration and process automation functionalities for fast-growing teams.
Most Popular
Enterprise
₹2,400
/user/month billed annually
Advanced AI and customization capabilities to enable enterprise-grade support.
OUR SERVICES
Zoho Desk features
Ticket Management
Organizes customer interactions into tickets that can be tracked and managed
Multi-channel Support
A spreadsheet application for data analysis, calculations, and visualization.
Automation
Offers workflow automation to streamline repetitive tasks, such as ticket assignment and follow-ups
Self-service Portal
Allows customers to find answers to common questions through a knowledge base or community forums
Analytics and Reports
Provides insights into support team performance and customer satisfaction through detailed reports.
Customization
Offers customization options to tailor the software to specific business needs.
Where Can Zoho Desk Be Deployed?
Zoho Desk is primarily offered as a cloud-based Software-as-a-service solution, accessible via web browsers and mobile apps. This deployment model ensures that businesses can utilize the platform without the need for extensive infrastructure, allowing for quick setup and scalability
As of now, Zoho Desk doesn’t offer an on-premises deployment option. This means that organizations seeking to host the software on their own servers for reasons such as data sovereignty or specific compliance requirements may need to consider alternative solutions.
For businesses that require on-premises deployment, Zoho provides other products like Zoho Creator, Zoho analytics, which support both cloud and on-premises deployments.
If you have specific deployment needs or compliance considerations, it’s advisable to consult with Zoho’s sales or support teams to explore the best solutions tailored to your organization’s requirements.
Integrates with apps you use daily
Zoho Desk integrates with over 200 of the most popular third-party app extensions, and more than 45 native apps
FGrade with Zoho Desk
FGrade's expert team assists clients with you mean evaluating or grading the performance of a support team using Zoho Desk, the software does offer extensive analytics and reporting tools to assess performance.
Performance Metrics
Zoho Desk provides various metrics to evaluate the efficiency and effectiveness of your
support team, including
Response Time: Time taken
to respond to tickets.
Resolution Time: Time taken
to resolve tickets.
Custom Reports
You can create custom reports to track specific KPIs relevant to your organization’s goals. These reports can be generated periodically to assess ongoing performance and identify areas for improvement.
Dashboards
Zoho Desk's dashboards offer a real-time overview of important metrics. This helps in monitoring the support team's performance at a glance and making informed decisions quickly.
FGrade core offerings on Zoho Desk
Zoho Desk is suitable for businesses of all sizes looking to enhance their customer support capabilities.
Agent Scorecard
The agent scorecard feature allows you to evaluate individual agents based on their performance metrics. This can include factors such as the number of tickets handled, average resolution time, and customer satisfaction ratings.
Automation Rules
Using automation rules, you can set up alerts and notifications for performance-related triggers. For example, if a ticket remains unresolved beyond a certain period, a notification can be sent to a supervisor.
Zoho Deck You Experience Sound
Zoho Desk built at the company's rural office in Tenkasi in Tamil Nadu was rolled out in 2016. It has witnessed a 57 per cent rise in CAGR in terms of revenue over the last five years and 45 per cent globally.
🛠️ Zoho Desk Alternative
Freshdesk
Cloud-based support with automation and multichannel tools.
Zendesk
Omnichannel support with powerful analytics and integrations.
Service Cloud
Enterprise-level support powered by Salesforce AI.
LiveAgent
Real-time multi-channel helpdesk for instant engagement.
HappyFox
Streamlined ticketing with automation and reporting.
Kustomer
CRM-based platform for personalized customer service.
BoldDesk
Modern ticketing system with a user-friendly interface.
Zoho Products
Explore a wide range of tools to power your business.
Frequently Asked Questions
What is Zoho desk best for?
Zoho Desk is best for managing customer support with features like ticketing, automation, and AI-powered assistance to improve service efficiently.
How much is Zoho Desk Per month?
Zoho Desk offers three different plans. Standard, Professional, and Enterprise. With some amazing features available in them. You can start your free trial with all these plans. The standard plan costs Rs 800/-
Is Zoho Desk Secure?
Yes, Zoho Desk is highly secure, offering data encryption, role-based access, and compliance with global security standards.
