Cloud accounting software.
What is Zoho FSM?
Zoho FSM (Field Service Management) is a cloud-based solution for managing the entire service lifecycle. It allows businesses to create and manage work orders, schedule and dispatch field agents, track service progress, manage contracts, and generate invoices—all from one place. Designed for industries like HVAC, plumbing, IT services, facility management, and more, Zoho FSM helps ensure timely service delivery, accurate billing, and improved customer satisfaction.
Zoho FSM Features
Work Order Management
Create, assign, and track work orders with real-time updates.
Scheduling & Dispatching
Automatically assign jobs to the right technician based on availability, skill, and location.
Mobile App
Technicians can access job details, update status, and capture customer signatures on the go.
Contract Management
Manage service contracts, renewals, and entitlements with ease.
Inventory Tracking
Keep track of parts, tools, and consumables in real-time.
Invoicing & Payments
Generate invoices instantly and collect payments on-site or online.
Integration
Works seamlessly with Zoho CRM, Zoho Books, and other third-party apps.
Analytics & Reports
Get detailed insights into service performance and resource utilization.
Pros and Cons
Pros
- Easy-to-use interface suitable for both field agents and back-office teams.
- End-to-end automation from job creation to invoicing.
- Affordable and scalable pricing for small to large businesses.
- Strong integration with the Zoho ecosystem.
- Mobile access for technicians in remote locations.
Cons
- Requires initial setup and workflow customization.
- Some advanced analytics require additional configuration.
- Offline capabilities may be limited in certain modules.
Zoho FSM Pricing
| Plan | Best For | Key Features | Price (INR) |
|---|---|---|---|
| Standard | Small service teams | Work orders, scheduling, mobile app, basic reporting | ₹1,000/user/month |
| Professional | Growing service businesses | Contract management, inventory, advanced reporting | ₹2,000/user/month |
| Enterprise | Large-scale operations | Custom integrations, AI-based scheduling, priority support | Contact for pricing |
Note: Prices are indicative. Contact Fgrade for the latest offers and custom plans.
Zoho FSM Product Overview
Zoho FSM is a complete cloud-based platform that manages every step of your field service operations, from the moment a customer request is logged to the final payment. Designed for industries such as HVAC, electrical, plumbing, IT services, facility management, and more, it eliminates manual processes, reduces scheduling conflicts, and ensures your team is always on time and on task.
- 1. Work Order Creation Service requests from customers or your CRM are automatically converted into work orders with job details, service location, skills, and timelines.
- 2. Smart Scheduling & Dispatching Matches jobs with the right technician based on availability, skills, and location—avoiding delays and double bookings.
- 3. Technician Mobile App Field agents can view jobs, get navigation, update status, upload photos, capture signatures, and invoice on-site.
- 4. Inventory & Parts Management Track spare parts, tools, and consumables with low-stock alerts linked directly to jobs.
- 5. Service Contracts & SLAs Manage maintenance schedules, entitlements, and ensure SLA compliance for each client.
- 6. Real-time Customer Updates Send SMS/email alerts for arrival times, job completion, and follow-ups.
- 7. Billing & Payments Generate invoices instantly; accept online or on-site payments.
- 8. Analytics & Reporting Dashboards and reports show productivity, revenue trends, and SLA compliance.
Why it matters:
● Businesses reduce missed appointments and unbilled jobs.
● Customers experience faster service and better communication.
● Managers gain visibility into every moving part of their service operations.
Zoho FSM is not just a scheduling tool; it’s a complete ecosystem for managing your field workforce, boosting efficiency, cutting costs, and delivering exceptional customer service.
Upgrade your service operations with Zoho FSM!
Contact Fgrade todayfor expert consultation, setup, and the most competitive Zoho FSM pricing tailored to your business needs.
Frequently Asked Questions
1. What is the meaning of FSM in Zoho?
FSM stands for Field Service Management, a platform for managing service requests, scheduling, and field operations.
2. Is Zoho FSM free?
Zoho FSM is not free but offers a free trial. Pricing starts at affordable rates based on users and features.
3. What language is used in Zoho FSM?
Zoho FSM supports multiple languages for the user interface, catering to a global audience.
4. What is the difference between FSM and ERP?
FSM focuses on managing field operations, while ERP covers broader business management like finance, HR, and supply chain.
5. What is the difference between CRM and FSM?
CRM manages customer relationships and sales, whereas FSM manages service delivery and field operations.
6. What is the difference between FSM and EAM?
FSM deals with service delivery for customers, while EAM manages company-owned assets.
7. What are the two types of FSM?
On-Premise FSM and Cloud-based FSM, with Zoho FSM being a cloud-based solution.
Zoho Products
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