ZOHO FSM: Affordable Field Service Management for Every Business
Managing a mobile workforce, scheduling jobs, tracking service requests, and ensuring customer satisfaction can be complex without the right tools.
Zoho FSM offers a cloud-based Field Service Management platform designed to streamline every stage of service delivery, from work order creation to invoicing. It brings together scheduling, dispatch, real-time tracking, and analytics under one intuitive interface.
About Zoho FSM
Zoho FSM (Field Service Management) is a cloud-based solution for managing the entire service lifecycle. It allows businesses to create and manage work orders, schedule and dispatch field agents, track service progress, manage contracts, and generate invoices—all from one place. Designed for industries like HVAC, plumbing, IT services, facility management, and more, Zoho FSM helps ensure timely service delivery, accurate billing, and improved customer satisfaction. With flexible pricing, automation capabilities, and seamless integration with other Zoho apps, Zoho FSM ensures operational efficiency and enhanced customer experience for service businesses of all sizes. Whether you run a small repair shop or a large service network, Zoho FSM adapts to your needs.
KEY FEATURES OF ZOHO EXPENSE
With Zoho Expense, here’s what you can expect:
Work Order Creation
Service requests from customers or your CRM are automatically converted into work orders with job details, service location, skills, and timelines.
Smart Scheduling & Dispatching
Matches jobs with the right technician based on availability, skills, and location—avoiding delays and double bookings.
Technician Mobile App
Field agents can view jobs, get navigation, update status, upload photos, capture signatures, and invoice on-site.
Inventory & Parts Management
Track spare parts, tools, and consumables with low-stock alerts linked directly to jobs.
Service Contracts & SLAs
Manage maintenance schedules, entitlements, and ensure SLA compliance for each client.
Real-time Customer Updates
Send SMS/email alerts for arrival times, job completion, and follow-ups.
Billing & Payments
Generate invoices instantly; accept online or on-site payments.
Analytics & Reporting
Dashboards and reports show productivity, revenue trends, and SLA compliance.
Benefits of Zoho Mail
Work Order Management
Create, assign, and track work orders with real-time updates.
Scheduling & Dispatching
Automatically assign jobs to the right technician based on availability, skill, and location.
Contract Management
Manage service contracts, renewals, and entitlements with ease.
Inventory Tracking
Keep track of parts, tools, and consumables in real-time.
Invoicing & Payments
Generate invoices instantly and collect payments on-site or online.
Analytics & Reports
Get detailed insights into service performance and resource utilization.
Why Choose FGrade?
01
Migrations
FGrade handles seamless migrations to Zoho FSM, ensuring your data is transferred accurately and securely. Our successful track record speaks for itself.
02
Certified Experts
Our team comprises certified professionals with extensive training in Zoho FSM and other Zoho products. Trust us to manage your HR systems with the utmost expertise.
03
Great Price Discounts
At FGrade, we're ready to help you implement Zoho FSM confidently, customizing workflows, setting up approvals all these at lower prices.
Discover how Zoho FSM can streamline your business
Reach out to the FGRADE Concierge Team for a free consultation!
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Frequently Asked Questions
1. What is the meaning of FSM in Zoho?
FSM stands for Field Service Management, a platform for managing service requests, scheduling, and field operations.
2. Is Zoho FSM free?
Zoho FSM is not free but offers a free trial. Pricing starts at affordable rates based on users and features.
3. What language is used in Zoho FSM?
Zoho FSM supports multiple languages for the user interface, catering to a global audience.
4. What is the difference between FSM and ERP?
FSM focuses on managing field operations, while ERP covers broader business management like finance, HR, and supply chain.
5. What is the difference between CRM and FSM?
CRM manages customer relationships and sales, whereas FSM manages service delivery and field operations.
6. What is the difference between FSM and EAM?
FSM deals with service delivery for customers, while EAM manages company-owned assets.
7. What are the two types of FSM?
On-Premise FSM and Cloud-based FSM, with Zoho FSM being a cloud-based solution.
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