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Zoho FSM Pricing: A Comprehensive Guide to Plans and Value

Navigating the world of field service management (FSM) software can be a challenge, but finding the right solution is a critical step for business growth. Zoho FSM offers an integrated, cloud-based platform designed to streamline your field operations, from scheduling and dispatching to invoicing and customer management. This blog post breaks down the key features and pricing of Zoho FSM to help you determine if it's the right fit for your team.

Zoho FSM at a Glance

Zoho Field Service Management (FSM) is an all-in-one solution that helps businesses manage their off-site operations efficiently. The platform is built to optimize the entire service workflow, empowering managers and field technicians to deliver exceptional service. Key features include:

Work Order Management

Create, track, and manage service requests from a centralized dashboard.

Scheduling & Dispatching

Assign jobs to the right technicians with real-time availability and location tracking.

Mobile App

Technicians can view work orders, update job status, and stay connected via the mobile app.

Integrated Payments

Send invoices directly from the field and accept secure online payments instantly.

Advanced Reporting

Gain insights into performance and service quality with analytics and dashboards.

Zoho FSM Pricing Plans

Zoho FSM offers a flexible pricing model with a free plan and two paid tiers, allowing businesses to choose a plan that scales with their needs. Pricing is typically per user per month, with options for monthly or annual billing.

Free

₹0 / user

Forever free for 1 user

  • ✔ 30 appointments/month
  • ✔ Core FSM features
  • ✔ Great for testing

Standard

₹1500 / user / month

Billed annually

  • ✔ 60 appointments/month
  • ✔ Advanced FSM features
  • ✔ Ideal for growing teams

Professional

₹2100 / user / month

Billed annually

  • ✔ Higher appointments/month
  • ✔ Advanced customization
  • ✔ Complete FSM solution

Top-Rated Alternatives

If Zoho FSM isn't the right fit, several other top-rated platforms offer similar functionality. Here are a few notable alternatives:

Salesforce Field Service

A highly-rated enterprise solution known for its robust features and seamless integration with the Salesforce ecosystem.

Jobber

A versatile software tailored for home and commercial service businesses, known for its intuitive interface and all-in-one functionality.

FieldPulse

A customizable FSM software built for growing teams, offering features like scheduling, invoicing, and CRM in a single platform.

Kickserv

A cloud-based solution that streamlines tasks like scheduling, dispatching, and customer management.

FAQs

What is the full form of FSM?

FSM stands for Field Service Management. It refers to the process of coordinating and optimizing a company's off-site operations and resources, including employees and equipment.

Is Zoho FSM free?

Yes, Zoho FSM offers a free-forever plan with limited features, allowing one user to manage up to 30 appointments per month. A 14-day free trial of the paid plans is also available.

What does FSM mean in sales?

In a sales context, FSM (Field Service Management) is the software used to manage and optimize sales activities that happen at a customer's location. This includes managing sales consultations, on-site product demos, and other customer service initiatives conducted in the field.

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