What is Zoho Voice?
Zoho Voice is an online telephony solution, Zoho’s own cloud PBX, that lets businesses purchase local, toll-free, or personal numbers to make and receive calls. It integrates directly with Zoho apps, offering click-to-call, call pop-ups, notes, and analytics, all without heavy hardware or complex setup.
Pros and Cons of Zoho Voice
✅ Pros
- Deep integration with Zoho CRM, Desk, Recruit, Bigin, and more via Zoho Telephony (PhoneBridge).
- Flexible access: Use mobile app, desktop app, or browser extension to manage calls anywhere.
- Feature-rich plans: Includes call queues, IVR, SMS, call monitoring, power dialer, noise cancellation.
- Pay-as-you-go credits: Transparent credit-based system.
- Free Solo plan: Try it using test number and free credits, no full purchase needed initially.
⚠️ Cons
- Geographical limitation: Not yet available for Indian or Australian data centers, only US and EU (changing soon).
- Cannot use Indian numbers for local Indian calls due to DoT restrictions.
- Call charges apply even under paid plans; costs vary by region and usage.
- Some advanced features (e.g., BYOC, IM services) only in higher tiers or as add-ons.
- Browser restrictions: Gmail signups blocked by default and need whitelist for use.
Features That Make Zoho Voice Stand Out
📞 Unified telephony across channels: Voice calling, two-way SMS (US/Canada), and international one-way SMS.
📊 Advanced call center tools: Call barging, power dialer, queue performance metrics for high-volume support.
📱 Multi-device flexibility: Works on mobile apps, desktop apps, and browser via ZDialer.
🌍 High global call quality at low cost: Uses pay-as-you-go credits to keep costs transparent, powerful for international teams.
Zoho Voice Pricing (in INR)
| Plan | USD Price (annual) | Approx. INR Price | Key Benefits |
|---|---|---|---|
| Basic | $34/user/month | ₹2,924/user/month | 1,000 free inbound mins, 250 free outbound mins |
| Standard (Enterprise) | $49/admin + 10 agents | ₹4,214/admin/month | Includes Basic features + 10 telephony agents |
| Contact Center | $74/admin + 10 agents | ₹6,364/admin/month | More free minutes, call monitoring, power dialer, noise cancellation |
Note: Local taxes (GST) apply in addition. Call rates, number rentals, and add-on charges (e.g., recording, monitoring) are extra and based on credits.
Pros and Cons of Zoho Sites
| Pros | Cons |
|---|---|
| Very affordable and scalable pricing. | Limited storage; Starter offers ~500 MB, Pro gives ~100 GB. |
| Intuitive builder - great for non-technical users. | Minimal e-commerce features - best suited for content rather than stores. |
| Tight integration with Zoho ecosystem - CRM, forms, analytics. | Only two paid plans; fewer options than competitors. |
| Professional, mobile-ready templates. | Limited advanced customization beyond provided blocks. |
Other Great Alternatives to Zoho Voice
CloudTalk
More affordable and packed with call-center features out-of-the-box; integrates widely with non-Zoho CRMs.
RingCentral / Vonage / Nextiva
Broad global number support and advanced contact center capabilities; may offer richer reporting and international reach.
In-built Telephony (Zoho Telephony)
Simpler option (e.g., Twilio-based) if you only need click-to-call and basic call pop-ups inside Zoho CRM or Bigin.
Ready to elevate your business communications with a scalable, integrated, and reliable VoIP solution?
At FGrade, we’re here to help you select the best Zoho Voice plan for your needs, streamline setup, and ensure seamless integration with your workflows.
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