Cloud accounting software.
What is Zoho Voice?
Zoho Voice is an online telephony solution, Zoho’s own cloud PBX, that lets businesses purchase local, toll-free, or personal numbers to make and receive calls. It integrates directly with Zoho apps, offering click-to-call, call pop-ups, notes, and analytics, all without heavy hardware or complex setup.
Pros and Cons of Zoho Voice
✅ Pros
- Deep integration with Zoho CRM, Desk, Recruit, Bigin, and more via Zoho Telephony (PhoneBridge).
- Flexible access: Use mobile app, desktop app, or browser extension to manage calls anywhere.
- Feature-rich plans: Includes call queues, IVR, SMS, call monitoring, power dialer, noise cancellation.
- Pay-as-you-go credits: Transparent credit-based system.
- Free Solo plan: Try it using test number and free credits, no full purchase needed initially.
⚠️ Cons
- Geographical limitation: Not yet available for Indian or Australian data centers, only US and EU (changing soon).
- Cannot use Indian numbers for local Indian calls due to DoT restrictions.
- Call charges apply even under paid plans; costs vary by region and usage.
- Some advanced features (e.g., BYOC, IM services) only in higher tiers or as add-ons.
- Browser restrictions: Gmail signups blocked by default and need whitelist for use.
Features That Make Zoho Voice Stand Out
📞 Unified telephony across channels: Voice calling, two-way SMS (US/Canada), and international one-way SMS.
📊 Advanced call center tools: Call barging, power dialer, queue performance metrics for high-volume support.
📱 Multi-device flexibility: Works on mobile apps, desktop apps, and browser via ZDialer.
🌍 High global call quality at low cost: Uses pay-as-you-go credits to keep costs transparent, powerful for international teams.
Zoho Voice Pricing (in INR)
| Plan | USD Price (annual) | Approx. INR Price | Key Benefits |
|---|---|---|---|
| Basic | $34/user/month | ₹2,924/user/month | 1,000 free inbound mins, 250 free outbound mins |
| Standard (Enterprise) | $49/admin + 10 agents | ₹4,214/admin/month | Includes Basic features + 10 telephony agents |
| Contact Center | $74/admin + 10 agents | ₹6,364/admin/month | More free minutes, call monitoring, power dialer, noise cancellation |
Note: Local taxes (GST) apply in addition. Call rates, number rentals, and add-on charges (e.g., recording, monitoring) are extra and based on credits.
Pros and Cons of Zoho Sites
| Pros | Cons |
|---|---|
| Very affordable and scalable pricing. | Limited storage; Starter offers ~500 MB, Pro gives ~100 GB. |
| Intuitive builder - great for non-technical users. | Minimal e-commerce features - best suited for content rather than stores. |
| Tight integration with Zoho ecosystem - CRM, forms, analytics. | Only two paid plans; fewer options than competitors. |
| Professional, mobile-ready templates. | Limited advanced customization beyond provided blocks. |
Other Great Alternatives to Zoho Voice
CloudTalk
More affordable and packed with call-center features out-of-the-box; integrates widely with non-Zoho CRMs.
RingCentral / Vonage / Nextiva
Broad global number support and advanced contact center capabilities; may offer richer reporting and international reach.
In-built Telephony (Zoho Telephony)
Simpler option (e.g., Twilio-based) if you only need click-to-call and basic call pop-ups inside Zoho CRM or Bigin.
Ready to elevate your business communications with a scalable, integrated, and reliable VoIP solution?
At FGrade, we’re here to help you select the best Zoho Voice plan for your needs, streamline setup, and ensure seamless integration with your workflows.
FAQ
Yes! Zoho Voice is their dedicated cloud PBX telephony service that lets users purchase numbers and manage calls within the Zoho ecosystem.
No, it’s not included by default. Zoho Voice requires a separate subscription, though it can integrate into Zoho One via Zoho Telephony (PhoneBridge).
Zoho Voice is a full-service cloud PBX integrated with Zoho apps; Twilio is a programmable communications API. Zoho Telephony inbuilt (used within CRM/Bigin) uses Twilio under the hood for basic call pop-ups and click-to-call.
Sign up (Solo or a paid plan), purchase credits, buy a number, and use mobile, desktop, or browser apps to make/receive calls. For Zoho integration, use Zoho Telephony to connect your apps.
Key roles include Admin, Super Admin, Supervisor Plus, Supervisor, and Telephony Agent. Higher roles can set business hours, view metrics, and manage queues; agents make/receive calls within assigned permissions.
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