ZOHO VOICE : cloud-based business phone system for managing calls globally

Zoho Voice is a cloud-based business phone system that allows you to manage all your business calls directly from your web browser or mobile device. Leveraging VoIP(Voice over Internet Protocol) technology, it provides a reliable and scalable solution for making and receiving calls, setting up call queues, and managing contacts. Unlike traditional phone systems, Zoho Voice requires no bulky hardware and is designed for quick, hassle-free deployment.

About Zoho Voice

Zoho Voice is an online telephony solution, Zoho’s own cloud PBX, that lets businesses purchase local, toll-free, or personal numbers to make and receive calls. It integrates directly with Zoho apps, offering click-to-call, call pop-ups, notes, and analytics, all without heavy hardware or complex setup.

 KEY FEATURES OF ZOHO VOICE

With Zoho Voice, here’s what you can expect: 

Unified telephony across channels

Voice calling, two-way SMS (US/Canada), and international one-way SMS.

Advanced call center tools

Call barging, power dialer, queue performance metrics for high-volume support.

Multi-device flexibility

Works on mobile apps, desktop apps, and browser via ZDialer.

High global call quality at low cost

Uses pay-as-you-go credits to keep costs transparent, powerful for international teams.

Benefits of Zoho Voice

Flexible access

Use mobile app, desktop app, or browser extension to manage calls anywhere.

Feature-rich plans

Includes call queues, IVR, SMS, call monitoring, power dialer, noise cancellation.

Deep integration

Deep integration with Zoho CRM, Desk, Recruit, Bigin, and more via Zoho Telephony (PhoneBridge).

Free Solo plan

Try it using test number and free credits, no full purchase needed initially.

Pay-as-you-go credits

Transparent credit-based system.

Why Choose FGrade?

01

Migrations

FGrade handles seamless migrations to Zoho Voice, ensuring your data is transferred accurately and securely. Our successful track record speaks for itself.

02

Certified Experts

Our team comprises certified professionals with extensive training in Zoho Voice and other Zoho products. Trust us to manage your HR systems with the utmost expertise.

03

Great Price Discounts

At FGrade, we're ready to help you implement Zoho Voice confidently, customizing workflows, setting up approvals all these at lower prices.

Discover how Zoho Voice can streamline your business

Reach out to the FGRADE Concierge Team for a free consultation!

Call Us

+91 916 056 5554

Mail Us

sales@fgrade.com

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Frequently Asked Questions

1. Does Zoho have voice?
Yes. Zoho Voice is Zoho’s dedicated cloud PBX telephony service that allows users to purchase phone numbers and manage calls within the Zoho ecosystem.
2. Is Zoho Voice included in Zoho One?
No. Zoho Voice is not included by default and requires a separate subscription, though it can integrate with Zoho One through Zoho Telephony (PhoneBridge).
3. What is the difference between Zoho Voice and Twilio?
Zoho Voice is a full-service cloud PBX integrated with Zoho apps, while Twilio is a programmable communications API. Zoho Telephony (used in CRM and Bigin) leverages Twilio for basic features like click-to-call and call pop-ups.
4. How does Zoho Voice work?
Users sign up for a Solo or paid plan, purchase credits, buy a phone number, and make or receive calls using mobile, desktop, or browser apps. Zoho Telephony connects Zoho Voice with other Zoho applications.
5. What are the roles in Zoho Voice?
Roles include Super Admin, Admin, Supervisor Plus, Supervisor, and Telephony Agent. Higher roles manage business hours, queues, and analytics, while agents handle calls based on assigned permissions.

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