Cloud accounting software.
Zoho Voice is an online telephony solution, Zoho’s own cloud PBX, that lets businesses purchase local, toll-free, or personal numbers to make and receive calls. It integrates directly with Zoho apps, offering click-to-call, call pop-ups, notes, and analytics, all without heavy hardware or complex setup.
📞 Unified telephony across channels: Voice calling, two-way SMS (US/Canada), and international one-way SMS.
📊 Advanced call center tools: Call barging, power dialer, queue performance metrics for high-volume support.
📱 Multi-device flexibility: Works on mobile apps, desktop apps, and browser via ZDialer.
🌍 High global call quality at low cost: Uses pay-as-you-go credits to keep costs transparent, powerful for international teams.
Plan | USD Price (annual) | Approx. INR Price | Key Benefits |
---|---|---|---|
Basic | $34/user/month | ₹2,924/user/month | 1,000 free inbound mins, 250 free outbound mins |
Standard (Enterprise) | $49/admin + 10 agents | ₹4,214/admin/month | Includes Basic features + 10 telephony agents |
Contact Center | $74/admin + 10 agents | ₹6,364/admin/month | More free minutes, call monitoring, power dialer, noise cancellation |
Note: Local taxes (GST) apply in addition. Call rates, number rentals, and add-on charges (e.g., recording, monitoring) are extra and based on credits.
Pros | Cons |
---|---|
Very affordable and scalable pricing. | Limited storage; Starter offers ~500 MB, Pro gives ~100 GB. |
Intuitive builder - great for non-technical users. | Minimal e-commerce features - best suited for content rather than stores. |
Tight integration with Zoho ecosystem - CRM, forms, analytics. | Only two paid plans; fewer options than competitors. |
Professional, mobile-ready templates. | Limited advanced customization beyond provided blocks. |
More affordable and packed with call-center features out-of-the-box; integrates widely with non-Zoho CRMs.
Broad global number support and advanced contact center capabilities; may offer richer reporting and international reach.
Simpler option (e.g., Twilio-based) if you only need click-to-call and basic call pop-ups inside Zoho CRM or Bigin.
At FGrade, we’re here to help you select the best Zoho Voice plan for your needs, streamline setup, and ensure seamless integration with your workflows.
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