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Fgrade & Zoho Lens Alliance

As an official partner of Zoho, FGrade delivers expertise and seamless deployment of Zoho Lens, a powerful remote assistance solution using augmented reality. Start transforming your support services today with FGrade and Zoho Lens.

Key features our AR remote assistance software that help you to see the issue, collaborate, and get things done faster.

Live Camera Streaming

View the camera stream of your remote client’s smartphone or smart glass and instruct them right from your desk by viewing the live high-definition video.

Highlighting on 3D Objects

AR annotations allow you and your customer to add extra virtual information to the live camera stream. You can use other annotation tools to draw and write on the screen.

VoIP and text chat

Interact with your customer through VoIP and text chat to provide better remote assistance.

Mobile SDK

Use our SDK for iOS and Android to add remote access capabilities into your mobile app and allow end-users to join sessions directly from your application.

Snapshots

Capture a snapshot of the incoming camera stream to document specific events during the session, or to analyze an issue further.

Freeze image

Freeze the incoming camera stream to explore, analyze, and discuss technical details of a particular scenario in greater depth.

Session Recording

Record sessions initiated in your organization to look back on all your session proceedings, create comprehensive trails, and document all your sessions to create a knowledge base.

Multi-participant

As an Expert, you can invite participants with different skill sets to help you out during a remote assistance session. The invited participants can use all our functionalities to share the expertise and help find solutions in double-quick time.

FGrade with Zoho Lens

FGrade's expert team assists clients with integrating Zoho Lens with existing business applications and workflows. We ensure that your systems work together seamlessly to maximize efficiency.

Migrations from Competitors

FGrade has successfully assisted many clients in transitioning from legacy remote support tools and competitors like TeamViewer, Splashtop, and AnyDesk to Zoho Lens. Our migration process ensures minimal downtime and data integrity during the shift to a modern AR-powered solution.

Expert Integrations

The FGrade team enables clients to integrate Zoho Lens with in-house applications, CRM tools like Zoho CRM, and support systems, providing a comprehensive and integrated support experience.

Special Pricing & 24/7 Dedicated Support

We offer exclusive pricing for Zoho Commerce through FGrade, along with 24/7 dedicated support. Our support team is always available to handle any queries or issues, ensuring your online store runs smoothly.

Benefits of the Integrated Finance Suite for Businesses

Check out how Zoho Lens will play a central role in enhancing your business.

Save money by reducing travel costs

Why would you travel to a client’s location if you can instruct them to fix issues from your desk? Zoho Lens, augmented reality remote assistance software saves you a lot of money by helping you avoid on-site visits.

A more effective way of solving problems

Technicians on the ground can just show the problem to an expert using their smartphone and get assistance in no time.

Increase productivity by reducing downtime

Zoho Lens increase efficiency and productivity by allowing you to provide the end user with instructions to fix problems then and there.

An AR remote assistance software that helps anyone who needs assistance.

Zoho Lens is built to help professionals who want to assist a person in fixing an issue remotely, and need a comprehensive view of their client’s situation. With augmented reality in industry, incidents such as a misconfigured server, a damaged machine part, or a tricky hardware problem no longer require a technician to travel.

Here are major sectors where Zoho Lens, AR remote assistance software can improve problem-solving, and save time and money.

Frequently Asked Questions

1. What is Zoho Lens?

Zoho Lens is a cloud-based software that allows technicians to provide real-time remote assistance to customers using a smartphone camera or smart glass at the remote end using augmented reality.

2. Can I rebrand Zoho Lens?

Yes, an Administrator can rebrand Zoho Lens by including their company's logo, name, and favicon and use a customize portal URL. With our Custom Domain feature, you will be able to use Zoho Lens from a domain of your choice.

3. Can I record a remote assistance session?

Yes, you will be able to record a remote assistance session. To enable session recording, go to Settings > General > Session Recording.

4. Is cloud storage available in Zoho Lens?

Yes, cloud storage is available in Zoho Lens for session recording and snapshots captured during a session. You are offered 3GB free cloud storage, and an additional 1GB extra for each technician license you purchase.

5. What are the options that I have with regards to session analytics and audit?

Zoho Lens allows administrators to track activities carried out in their organization and provides them with metrics that aid them in making better decisions. You can keep track of all sessions in the organization with session analytics and session recording. Administrators can also access the action log viewer to help them monitor changes made in their organization account.

6. How to setup and manage recurring payments/renewals on Zoho Lens?

Your monthly and yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we'll send a mail specifying the amount that will be charged on your credit card. Once the renewal is successful we will send you a receipt along with the next renewal date.