Frequently Asked Questions
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What is Zoho Lens?
Zoho Lens is a cloud-based AR remote-assistance platform enabling real-time visual support. Experts can view a live video feed from a user’s smartphone or smart glasses, add AR annotations, text or voice chat, capture snapshots, and record sessions. It requires no installation for the expert, just a compatible browser, while the user joins via a downloadable mobile app or smart-glass interface.
Features That Set Zoho Lens Apart
| Feature | Description |
|---|---|
| Live Camera Streaming | High-definition, real-time video from remote devices for precise diagnosis. |
| AR Annotations & 3D Highlighting | Draw or mark directly on the live stream to clearly guide actions. |
| VoIP & Text Chat | Dual communication mode (voice and chat) ensures clarity in instructions. |
| Freeze Image & Snapshots | Pause and analyze the current frame; capture snapshots for documentation. |
| Session Recording & Analytics | Record sessions for audits, training, and creating knowledge resources. |
| Rebranding & Custom Domain | Tailor the interface to your brand, including domain and logo. |
| Integration with Zoho Ecosystem | Seamless linkages to Zoho Desk, Calendar, CRM, and more. |
Features That Set Zoho Lens Apart
Pros
- Enables super-fast, visual troubleshooting with AR guidance
- Reduces need for on-site visits, significant time and cost savings
- Enhances communication clarity via annotations and dual-mode chat
- Builds a training and audit trail through recordings and analytics
- Supports branding and fits within existing Zoho workflows
Cons
- May slow down or crash on mobile devices if running other apps during sessions
- Some advanced features, like AR annotations, may require user training to utilize efficiently
Zoho Lens: Detailed Pricing & Features (INR)
Free
- Text chat, AR annotations, VoIP
- Camera sharing
- Zoho Desk & CRM integration
- 1 simultaneous session
Standard
- All Free features
- File transfer & advanced chat
- Scheduled sessions
- Multi-technician support
- Basic analytics
- 2 concurrent sessions
Professional
- All Standard features
- Session recording (3 GB) & snapshots
- Rebranding & custom domain
- Advanced analytics & AR comments
- Measure tool, QR/barcode scanning
- OCR, guest support, API integration
- Up to 4 concurrent sessions
Storage Add-Ons: Beyond the default 3 GB + 1 GB per technician, additional storage starts at custom pricing for each extra 5 GB.
Free Trial: 15-day fully-featured trial with no credit card required.
Key Features per Plan
Free Plan
- Basic AR support via text, VoIP, and 1-on-1 camera sharing
- Integrations with Zoho Desk, CRM, and Calendar
- Ideal for individuals or smaller support scenarios
Standard Plan
- Enhanced communication and collaboration tools
- Organizational features: file management, analytics, and multi-technician support
- Suitable for growing teams managing multiple clients
Professional Plan
- Full-session capture and replay capabilities
- Deep customization: branding & custom domain
- Advanced AR tools: scanning & measurement overlays
- Best for large teams and complex enterprise setups
Why It Matters for Businesses
- ROI on Travel & Time: AR-guided remote sessions can drastically reduce the need for onsite visits and associated costs.
- Scalability: From a cost-effective Free plan for basic needs to a fully branded Enterprise setup.
- Training & Auditing: Session recordings help with internal training and compliance tracking.
- Seamless Adoption: With browser-based interface and minimal setup, teams onboard quickly.
Why Choose Zoho Lens?
Zoho Lens offers a powerful combination of visual support capabilities, seamless AR tools, and deep integration with customer support ecosystems. It accelerates issue resolution, strengthens support documentation, reduces costs, and amplifies user trust, all while scalable across industries like field service, healthcare, manufacturing, construction, and more.
Other Great Alternatives
- echo3D – from $99/month
- Floori – $165/month
- Onirix Studio
- TeamViewer Frontline
- Face AR SDK – ~$1/month
While these offer comparable features, they often lack the Zoho ecosystem integrations and competitive pricing that define Zoho Lens.
Benefits of Using Zoho Lens
- ⚡ Faster, more accurate support with visual guidance
- 💰 Reduce travel costs & improve productivity
- 🎥 Build training assets with recorded sessions
- 😊 Improve customer satisfaction
- 🎨 Customize with branding & integrations
How Zoho Lens Can Transform Your Business
By deploying Zoho Lens, fgrade empowers teams to resolve issues remotely, without delays or misunderstandings. Field agents, support staff, and remote customers all benefit from instant access to expert guidance, intuitive AR tools, and seamless documentation. The result: lower support costs, better-trained staff, faster resolution times, and happier clients across the board.
Need help choosing the right plan, integrating Lens into support workflows, or optimizing deployment?
Fgrade offers tailored consulting, setup, and deployment services to align Zoho Lens perfectly with your business needs.
Frequently Asked Questions
What is Zoho Lens used for?
Zoho Lens is used for providing augmented-reality-powered remote visual assistance. Experts view live streams via web or mobile, overlay annotations, chat via text or voice, freeze frames, record sessions, and guide users step-by-step—ideal for troubleshooting complex issues across devices and locations.
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