Cloud accounting software.
Create screens directly in method or ad your images from sketch or figma. You can even sync designs from your cloud storage
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Zoho Lens is a cloud-based AR remote-assistance platform enabling real-time visual support. Experts can view a live video feed from a user’s smartphone or smart glasses, add AR annotations, text or voice chat, capture snapshots, and record sessions. It requires no installation for the expert, just a compatible browser, while the user joins via a downloadable mobile app or smart-glass interface.
Feature | Description |
---|---|
Live Camera Streaming | High-definition, real-time video from remote devices for precise diagnosis. |
AR Annotations & 3D Highlighting | Draw or mark directly on the live stream to clearly guide actions. |
VoIP & Text Chat | Dual communication mode (voice and chat) ensures clarity in instructions. |
Freeze Image & Snapshots | Pause and analyze the current frame; capture snapshots for documentation. |
Session Recording & Analytics | Record sessions for audits, training, and creating knowledge resources. |
Rebranding & Custom Domain | Tailor the interface to your brand, including domain and logo. |
Integration with Zoho Ecosystem | Seamless linkages to Zoho Desk, Calendar, CRM, and more. |
Storage Add-Ons: Beyond the default 3 GB + 1 GB per technician, additional storage starts at custom pricing for each extra 5 GB.
Free Trial: 15-day fully-featured trial with no credit card required.
Zoho Lens offers a powerful combination of visual support capabilities, seamless AR tools, and deep integration with customer support ecosystems. It accelerates issue resolution, strengthens support documentation, reduces costs, and amplifies user trust, all while scalable across industries like field service, healthcare, manufacturing, construction, and more.
While these offer comparable features, they often lack the Zoho ecosystem integrations and competitive pricing that define Zoho Lens.
By deploying Zoho Lens, fgrade empowers teams to resolve issues remotely, without delays or misunderstandings. Field agents, support staff, and remote customers all benefit from instant access to expert guidance, intuitive AR tools, and seamless documentation. The result: lower support costs, better-trained staff, faster resolution times, and happier clients across the board.
Zoho Lens is used for providing augmented-reality-powered remote visual assistance. Experts view live streams via web or mobile, overlay annotations, chat via text or voice, freeze frames, record sessions, and guide users step-by-step—ideal for troubleshooting complex issues across devices and locations.
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