FGrade & Zoho Assist Alliance
Welcome to the official collab between FGrade and Zoho Projects is a comprehensive project management tool designed to help businesses plan, track, and collaborate on projects.
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What Is Zoho Assist?
Zoho Assist is a secure and user-friendly remote access software that is designed to help businesses to support their customers efficiently. With Zoho Remote Access, IT teams can troubleshoot issues, manage devices, and provide instant support from anywhere. It’s ideal for both individual users and businesses needing seamless connectivity.
Zoho Assist ensures quick setup, browser-based sessions, and multi-platform compatibility, enhancing the customer support experience. From remote desktop control to file transfers, it simplifies IT management. Whether you are assisting a Zoho Assist customer or managing your internal team, it offers powerful tools with features like unattended access and advanced security protocols.
Why use Zoho Assist?
Zoho Assist Pricing
Remote Support
Unattended Access
Standard
₹400
1 technician/month billed annually
All in Free Edition +
- File Transfer
- Multi-Monitor Navigation
- Reboot and Reconnect
- Session Transfer
- Import Google Contacts
- Custom Report
- Screen Capture
- Zendesk Integration
- Voice Chat
- Remote Audio
- 2 Concurrent Sessions
Professional
₹600
1 technician/month billed annually
All in Standard Edition +
- Mobile Device Support
- Schedule Sessions
- Screen Sharing
- Session Notes
- Custom Email Templates
- Rebranding
- Advanced Reports
- 4 Concurrent Sessions
Enterprise
₹960
1 technician/month billed annually
All in Professional Plan +
- Departments
- Session Recording
- Service Queue
- Session Audit
- Remote Printing
- Remote Script ExecutionNEW
- Video Chat
- Contacts Management
- Annotation
- Customer Widget
- Custom Domain Mapping
- Diagnostic tools
- Post Session Re-direction
- Billing
- Webhooks
- Scheduled Reports
- SurveyNEW
- 6 Concurrent Sessions
Standard
₹400
25 unattended computers /month billed annually
(Unlimited technicians)
All in Free Edition +
- Computer Grouping
- Group permissions
- Bulk Deployment
- Wake on LAN
- File Transfer
- Remote Power Options
- Session Confirmation
- Multi-Monitor Navigation
- Custom Reports
- Custom Email Templates
- Mobile Apps for the Technician
- Screen Capture
- Voice Chat
Professional
₹600
25 unattended computers /month billed annually
(Unlimited technicians)
All in Standard Edition +
- Session Recording
- Remote Print
- Remote Script ExecutionNEW
- Annotation
- Diagnostic Tools
- Video Chat
- Departments
- Rebranding
- Bulk Deployment via Distributor
- Custom Domain Mapping
- Mobile devices and IoT devices support
- Advanced Reports
- Billing
- Webhooks
- Scheduled Reports
- SurveyNEW
OUR SERVICES
Zoho Assist features
On-demand remote support
Troubleshoot a remote computer through ad-hoc or on-demand remote sessions, with no prior installation using our best-in-class remote support application. Invitees can also join a session through email invites
Unattended remote access
Set up unattended remote access for computers, both inside and outside LAN. Mass deployment options are also available in our remote assistance app. Assist supports both Windows and Mac
Online Meeting
Enhance your remote support experience with our secure online meeting and webinar software. Easily host, record, and share online meetings, broadcast video webinars, and interact with your audience using our seamless, reliable web conferencing solution.
Augmented Reality Remote Assistance
Provide real time, augmented reality-based remote assistance by accessing your customer's smartphone camera. Troubleshoot plant machinery, servers, and more—right from your desk at any moment.
Reboot and reconnect
Reboot any remote desktop with a single click and reconnect to the session without losing control.
Rebranding and custom domains
Customize your Zoho Assist portal with your company logo, favicon, and email templates to match your company's branding guidelines. Customize your portal URL with custom domain mapping to carry your branding forward with our remote assistance software.
FGrade with Zoho Assist
In the context of Zoho Assist, an "F-grade" might refer to a poor evaluation or review of the software based on various criteria such as performance, usability, features, support, or pricing.
Improving Performance
Optimize Servers: Ensure that the backend infrastructure is robust and can handle high loads.
Regular Updates: Release regular updates to fix bugs and enhance performance.
Expanding Features
Feature Development: Continuously add new features based on user feedback and industry trends.
Cross-platform Consistency: Ensure that all features work seamlessly across different platforms.
Boosting Customer Support
Responsive Help Desk: Improve the responsiveness and effectiveness of the support team.
Comprehensive Resources: Develop extensive documentation, video tutorials, and FAQs to assist users.
FGrade core offerings on Zoho Assist
Offering flexible plans is crucial for meeting the diverse needs of different user groups, from individuals and small businesses to large enterprises.
IT Support
Zoho Assist is a powerful tool for IT support, providing a wide range of features that help IT professionals efficiently manage and support remote devices
Customer Service
Zoho Assist is a powerful tool for enhancing customer service by providing efficient and effective remote suppor
Zoho Assist You Experience Sound
After posting revenue growth of 28% for each of the first two quarters of 2023, Zoho Assist last week reported its Q3 growth rate tumbled to 22%, with Alphabet CEO making the rather bizarre claim that the slide is due to customers just beginning to clamp down on cloud spending.
Frequently Asked Questions
Can I get a demo of Zoho Assist?
Of course. Click here to register for a personalized demo. One of our customer support technicians will get in touch with you shortly.
Can I upgrade, downgrade, or cancel my plan at any time?
Yes, Zoho Assist is a pay-as-you-go service. You can upgrade, downgrade, or cancel your plan at any time.
Is Zoho Assist secure?
Yes, it's absolutely secure. All transmissions take place through SSL/256-bit AES encryption protocols which is the industry standard security practice. This is the same standard used in online banking and payment transactions.
What types of payment do you accept?
We accept payment via Visa, MasterCard, American Express, and PayPal (you must have an account with PayPal to make payments with it). We also accept payment via bank transfer or check transfer for yearly subscriptions.
Are connections possible between computers running different operating systems?
Yes, connections are possible between any combination of operating systems at the remote end (Windows to Mac (or) Mac to Windows (or) Linux to Mac / Windows).
How Zoho Assist is different from conventional Remote Desktop applications?
Conventional Remote Desktop Software require IP address, computer credentials, and network configurations to initiate a remote support session. But with Zoho Assist, your customers can join a remote support session, provided their computer is connected to the internet. It works across all major firewalls, proxies or NAT.
