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FGrade & Zoho Assist Alliance

Welcome to the official collab between FGrade and Zoho Projects is a comprehensive project management tool designed to help businesses plan, track, and collaborate on projects.

What Is Zoho Assist?

Zoho Assist is a secure and user-friendly remote access software that is designed to help businesses to support their customers efficiently. With Zoho Remote Access, IT teams can troubleshoot issues, manage devices, and provide instant support from anywhere. It’s ideal for both individual users and businesses needing seamless connectivity.

Zoho Assist ensures quick setup, browser-based sessions, and multi-platform compatibility, enhancing the customer support experience. From remote desktop control to file transfers, it simplifies IT management. Whether you are assisting a Zoho Assist customer or managing your internal team, it offers powerful tools with features like unattended access and advanced security protocols.

Why use Zoho Assist?

Enterprise-grade security: TLS 1.2 and AES 256-bit encryption

Faster implementation and deploymen

No installation needed for technicians to start remote sessions

Privacy-focused remote management software

Quick adoption and easy to use

No prior downloads needed for on-demand remote sessions

Technicians can log into their accounts from any device to conduct remote session

Cross-platform support

Zoho Assist Pricing

Remote Support

Unattended Access

Standard

^₹400

1 technician/month billed annually

All in Free Edition +

File Transfer
Multi-Monitor Navigation
Reboot and Reconnect
Session Transfer
Import Google Contacts
Custom Report
Screen Capture
Zendesk Integration
Voice Chat
Remote Audio
2 Concurrent Sessions

Professional

^₹600

1 technician/month billed annually

All in Standard Edition +

Mobile Device Support
Schedule Sessions
Screen Sharing
Session Notes
Custom Email Templates
Rebranding
Advanced Reports
4 Concurrent Sessions

Enterprise

^₹960

1 technician/month billed annually

All in Professional Plan +

Departments
Session Recording
Service Queue
Session Audit
Remote Printing
Remote Script ExecutionNEW
Video Chat
Contacts Management
Annotation
Customer Widget
Custom Domain Mapping
Diagnostic tools
Post Session Re-direction
Billing
Webhooks
Scheduled Reports
SurveyNEW
6 Concurrent Sessions

Standard

^₹400

25 unattended computers /month billed annually

(Unlimited technicians)

All in Free Edition +

Computer Grouping
Group permissions
Bulk Deployment
Wake on LAN
File Transfer
Remote Power Options
Session Confirmation
Multi-Monitor Navigation
Custom Reports
Custom Email Templates
Mobile Apps for the Technician
Screen Capture
Voice Chat

Professional

^₹600

25 unattended computers /month billed annually

(Unlimited technicians)

All in Standard Edition +

Session Recording
Remote Print
Remote Script ExecutionNEW
Annotation
Diagnostic Tools
Video Chat
Departments
Rebranding
Bulk Deployment via Distributor
Custom Domain Mapping
Mobile devices and IoT devices support
Advanced Reports
Billing
Webhooks
Scheduled Reports
SurveyNEW

OUR SERVICES

Zoho Assist features

On-demand remote support

Troubleshoot a remote computer through ad-hoc or on-demand remote sessions, with no prior installation using our best-in-class remote support application. Invitees can also join a session through email invites

Unattended remote access

Set up unattended remote access for computers, both inside and outside LAN. Mass deployment options are also available in our remote assistance app. Assist supports both Windows and Mac

Online Meeting

Enhance your remote support experience with our secure online meeting and webinar software. Easily host, record, and share online meetings, broadcast video webinars, and interact with your audience using our seamless, reliable web conferencing solution.

Augmented Reality Remote Assistance

Provide real time, augmented reality-based remote assistance by accessing your customer's smartphone camera. Troubleshoot plant machinery, servers, and more—right from your desk at any moment.

Reboot and reconnect

Reboot any remote desktop with a single click and reconnect to the session without losing control.

Rebranding and custom domains

Customize your Zoho Assist portal with your company logo, favicon, and email templates to match your company's branding guidelines. Customize your portal URL with custom domain mapping to carry your branding forward with our remote assistance software.

FGrade with Zoho Assist

In the context of Zoho Assist, an "F-grade" might refer to a poor evaluation or review of the software based on various criteria such as performance, usability, features, support, or pricing.

Improving Performance

Optimize Servers: Ensure that the backend infrastructure is robust and can handle high loads.

Regular Updates: Release regular updates to fix bugs and enhance performance.

Expanding Features

Feature Development: Continuously add new features based on user feedback and industry trends.

Cross-platform Consistency: Ensure that all features work seamlessly across different platforms.

Boosting Customer Support

Responsive Help Desk: Improve the responsiveness and effectiveness of the support team.

Comprehensive Resources: Develop extensive documentation, video tutorials, and FAQs to assist users.

FGrade core offerings on Zoho Assist

Offering flexible plans is crucial for meeting the diverse needs of different user groups, from individuals and small businesses to large enterprises.

IT Support

Zoho Assist is a powerful tool for IT support, providing a wide range of features that help IT professionals efficiently manage and support remote devices

Customer Service

Zoho Assist is a powerful tool for enhancing customer service by providing efficient and effective remote suppor

Zoho Assist You Experience Sound

After posting revenue growth of 28% for each of the first two quarters of 2023, Zoho Assist last week reported its Q3 growth rate tumbled to 22%, with Alphabet CEO making the rather bizarre claim that the slide is due to customers just beginning to clamp down on cloud spending.

What Our Client's Say

Zoho Assist has a secure and easy-to-use interface, and is a remote support tool that has been a game changer for our organization. We highly recommend Zoho Assist to anyone looking for a secure and efficient remote support solution.

Nithin

CEO of Tech Innovations Inc.

Zoho Assist was a product we thought would be great for using during the pandemic. Since the pandemic, nothing has reverted to the way it was before. We now use remote assist tools daily to do system admin work.

Mona.y

CTO of Green Solutions Ltd.

Frequently Asked Questions

Can I get a demo of Zoho Assist?

Of course. Click here to register for a personalized demo. One of our customer support technicians will get in touch with you shortly.

Can I upgrade, downgrade, or cancel my plan at any time?

Yes, Zoho Assist is a pay-as-you-go service. You can upgrade, downgrade, or cancel your plan at any time.

Is Zoho Assist secure?

Yes, it's absolutely secure. All transmissions take place through SSL/256-bit AES encryption protocols which is the industry standard security practice. This is the same standard used in online banking and payment transactions.

What types of payment do you accept?

We accept payment via Visa, MasterCard, American Express, and PayPal (you must have an account with PayPal to make payments with it). We also accept payment via bank transfer or check transfer for yearly subscriptions.

Are connections possible between computers running different operating systems?

Yes, connections are possible between any combination of operating systems at the remote end (Windows to Mac (or) Mac to Windows (or) Linux to Mac / Windows).

How Zoho Assist is different from conventional Remote Desktop applications?

Conventional Remote Desktop Software require IP address, computer credentials, and network configurations to initiate a remote support session. But with Zoho Assist, your customers can join a remote support session, provided their computer is connected to the internet. It works across all major firewalls, proxies or NAT.