Cloud accounting software.
What Is Zoho Assist?
Zoho Assist is a remote support and unattended access platform that enables technicians to connect to devices anywhere in the world.
Using a web browser or mobile app, support agents can control desktops, laptops, tablets, or smartphones to troubleshoot problems, install updates, or guide users step-by-step.
It is lightweight, requires minimal installation, and supports Windows, macOS, Linux, Android, and iOS systems, making it ideal for both ad-hoc support sessions and long-term device management.
Who Uses Zoho Assist?
● IT Help Desks – To provide remote troubleshooting and software installations.
● Managed Service Providers (MSPs) – For managing multiple client devices across locations.
● Customer Support Teams – To assist customers in real time without travel delays.
● Remote Workers & Teams – To access office computers securely from home.
● Educational Institutions – For remote training and device support for students and staff.
OUR SERVICES
Zoho Assist features
On-demand remote support
Start instant support sessions without prior setup on the client’s device.
Unattended remote access
Unattended Remote Access Manage and maintain devices even when no one is present at the other end.
Multi-Platform Compatibility
Multi-Platform Compatibility Works across Windows, macOS, Linux, Android, and iOS devices.
File Transfer
File Transfer Send and receive files securely during a remote session.
Session Recording
Session Recording Record sessions for training, quality control, or compliance purposes.
Custom Branding
Add your company logo and name to the remote session interface.
Reboot & Reconnect
Restart remote devices and automatically reconnect without losing the session.
Advanced Security
Advanced Security TLS 1.2 encryption, two-factor authentication, and role-based permissions.
Zoho Assist Alternatives
🌍
TeamViewer
Known for its strong global presence and cross-platform capabilities.
⚡
AnyDesk
Lightweight remote desktop solution with a focus on speed.
🏢
LogMeIn Rescue
Enterprise-level remote support with advanced reporting.
💻
Splashtop
Affordable remote access solution with HD streaming.
Pros and Cons
Pros
- Easy to set up and use for both technicians and end users.
- Affordable compared to other leading remote support tools.
- Secure, encrypted connections ensure data privacy.
- Works across multiple platforms and devices.
- Custom branding options for professional appearance.
Cons
- Advanced reporting features could be more detailed.
- Some complex troubleshooting may require higher-tier plans.
- File transfer speed depends on internet connection quality.
Empower your support team with secure, fast, and reliable remote access!
Contact Fgrade today to download Zoho Assist, explore the best Zoho Assist pricing plans, and get expert integration support.
Zoho Products
Explore a wide range of tools to power your business.
Frequently Asked Questions
1. What is Zoho Assist used for?
It’s used for providing remote technical support, troubleshooting, and unattended access to devices anywhere in the world.
2. Is Zoho Assist a legitimate app?
Yes. Zoho Assist is a trusted, secure, and widely used tool by businesses globally for remote IT support.
3. What companies use Zoho Assist?
Companies across industries, including IT services, customer support centers, education providers, and managed service providers, use it.
4. Can Zoho Assist work on iPhone?
Yes. Zoho Assist offers mobile apps for iOS and Android, allowing both support and access from smartphones.
5. Is Zoho Assist free?
It offers a free plan with limited features, as well as paid plans for advanced capabilities.
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