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Zoho SalesIQ: Your Intelligent Live Chat & Sales Engagement Platform

Zoho SalesIQ is a powerful live chat and visitor engagement tool that helps businesses connect instantly with website visitors and convert them into customers. 

It combines real-time visitor tracking, lead scoring, AI-powered chatbots (Zobot), and analytics into a seamless platform. 

Whether you're in marketing, sales, or customer support, SalesIQ enables proactive outreach, personalized conversations, and insightful data, all with quick setup and intuitive features. 

Ideal for websites and mobile apps alike, it helps you deliver smarter engagement, faster response, and better customer experiences across touchpoints.

About Zoho SalesIQ

Zoho SalesIQ is an all-in-one customer engagement platform that empowers businesses to engage website and app visitors proactively. 

With live chat, chatbots, visitor tracking, and performance analytics, SalesIQ supports personalized conversations at scale. 

Whether it's proactive chat initiation, lead scoring, or seamless routing to agents, it helps teams optimize customer interactions and drive conversions.

Zoho SalesIQ Pricing and Plans (in INR)

Free

$0 / ₹0 per operator/month

Up to 3 operator seats, 100 chats/month, 10K visitor tracking/month

Basic

$10 / ₹830 per operator/month

1 operator, 1,000 chats/month, 50K visitor tracking, 3 proactive triggers

Professional

$17 / ₹1,411 per operator/month

100K visitors/month, unlimited chats, 5 custom bots, advanced routing, multi-channel

Enterprise

$25 / ₹2,075 per operator/month

200K visitors/month, 10 bots, AI features like chat translation & profane filtering

Note: Annual plans include over 20% savings.

Zoho SalesIQ Features

Live Chat & Visitor Tracking

Real-time visitor monitoring, chat initiation, and engagement with scoring and segmentation.

AI Chatbots (Zobot)

Create flow-based bots or Answer Bots for 24/7 automation.

Lead & Company Scoring

Prioritize visitors based on behavior, actions, and firmographic data.

Proactive Chat & Routing

Trigger custom messages based on visitor actions, route chats by department.

Analytics & Reporting

Monitor agent performance, visitor sources, conversions, and behavior trends.

Mobile SDK (Mobilisten)

In-app messaging support for iOS, Android, and React Native apps.

Performance Enhancements

Widget is now 2X faster; includes profanity management and WhatsApp Business integration.

Zoho SalesIQ Integrations

Zoho Ecosystem

CRM, Campaigns, Desk, Analytics, Cliq

External Tools

Google Analytics, HubSpot, Mailchimp, Shopify, WordPress, Salesforce, Zendesk, Clearbit, Kissmetrics

Pros and Cons

Pros

  • Full-featured engagement with live chat, bots, tracking, and analytics.
  • AI chatbots and visitor segmentation speed up responses.
  • Flexible pricing; Free plan is robust for small teams.
  • Smooth integration with Zoho apps and external tools.

Cons

  • Chat widget branding is limited, less customization for look and feel.
  • Learning curve exists for complex flows and rule setup.
  • Some automation rules lack granular flexibility.
  • Mobile app may lack full desktop functionality.

Zoho SalesIQ is a robust, scalable solution for customer engagement and lead generation. Its ease of use, intelligent automation, and deep integrations make it a compelling choice for businesses of all sizes.

At FGrade, we’ll help you deploy SalesIQ effectively, designing chat flows, routing logic, bot setup, and performance dashboards.

FAQ

A live chat and visitor engagement platform for sales, support, and marketing teams to connect proactively with website or app visitors.

Yes. A robust Free plan includes 3 operator seats, 100 chats/month, and tracking up to 10K visitors/month.

Alternatives include Salespanel for lead tracking or standalone chatbot services; but few integrate as deeply with Zoho’s ecosystem.

Sign in, embed the widget code on your website, configure widget behavior and routing; setup takes under a minute.

It tracks visitor behavior, assigns scores, triggers chats or bots, routes conversations to agents, and collects analytics for optimization.

Through embedded widget code that captures activity, clicks, navigation, source, and device info in real time.

An intelligent customer engagement suite offering live chat, AI chatbots, visitor tracking, and analytics within one platform.

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Call us: +91 916 056 5554 

Email: sales@fgrade.com 

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