About Zoho SalesIQ
Zoho SalesIQ is an all-in-one customer engagement platform that empowers businesses to engage website and app visitors proactively.
With live chat, chatbots, visitor tracking, and performance analytics, SalesIQ supports personalized conversations at scale.
Whether it's proactive chat initiation, lead scoring, or seamless routing to agents, it helps teams optimize customer interactions and drive conversions.
Zoho SalesIQ Pricing and Plans (in INR)
Free
$0 / ₹0 per operator/month
Up to 3 operator seats, 100 chats/month, 10K visitor tracking/month
Basic
$10 / ₹830 per operator/month
1 operator, 1,000 chats/month, 50K visitor tracking, 3 proactive triggers
Professional
$17 / ₹1,411 per operator/month
100K visitors/month, unlimited chats, 5 custom bots, advanced routing, multi-channel
Enterprise
$25 / ₹2,075 per operator/month
200K visitors/month, 10 bots, AI features like chat translation & profane filtering
Note: Annual plans include over 20% savings.
Zoho SalesIQ Features
Live Chat & Visitor Tracking
Real-time visitor monitoring, chat initiation, and engagement with scoring and segmentation.
AI Chatbots (Zobot)
Create flow-based bots or Answer Bots for 24/7 automation.
Lead & Company Scoring
Prioritize visitors based on behavior, actions, and firmographic data.
Proactive Chat & Routing
Trigger custom messages based on visitor actions, route chats by department.
Analytics & Reporting
Monitor agent performance, visitor sources, conversions, and behavior trends.
Mobile SDK (Mobilisten)
In-app messaging support for iOS, Android, and React Native apps.
Performance Enhancements
Widget is now 2X faster; includes profanity management and WhatsApp Business integration.
Zoho SalesIQ Integrations
Zoho Ecosystem
CRM, Campaigns, Desk, Analytics, Cliq
External Tools
Google Analytics, HubSpot, Mailchimp, Shopify, WordPress, Salesforce, Zendesk, Clearbit, Kissmetrics
Pros and Cons
Pros
- Full-featured engagement with live chat, bots, tracking, and analytics.
- AI chatbots and visitor segmentation speed up responses.
- Flexible pricing; Free plan is robust for small teams.
- Smooth integration with Zoho apps and external tools.
Cons
- Chat widget branding is limited, less customization for look and feel.
- Learning curve exists for complex flows and rule setup.
- Some automation rules lack granular flexibility.
- Mobile app may lack full desktop functionality.
Zoho SalesIQ is a robust, scalable solution for customer engagement and lead generation. Its ease of use, intelligent automation, and deep integrations make it a compelling choice for businesses of all sizes.
At FGrade, we’ll help you deploy SalesIQ effectively, designing chat flows, routing logic, bot setup, and performance dashboards.
FAQ
A live chat and visitor engagement platform for sales, support, and marketing teams to connect proactively with website or app visitors.
Yes. A robust Free plan includes 3 operator seats, 100 chats/month, and tracking up to 10K visitors/month.
Alternatives include Salespanel for lead tracking or standalone chatbot services; but few integrate as deeply with Zoho’s ecosystem.
Sign in, embed the widget code on your website, configure widget behavior and routing; setup takes under a minute.
It tracks visitor behavior, assigns scores, triggers chats or bots, routes conversations to agents, and collects analytics for optimization.
Through embedded widget code that captures activity, clicks, navigation, source, and device info in real time.
An intelligent customer engagement suite offering live chat, AI chatbots, visitor tracking, and analytics within one platform.
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