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ZOHO DESK PRICING :
Multi-channel customer support software

Choosing the right helpdesk software shouldn’t feel like navigating a labyrinth, Zoho Desk simplifies customer support with transparent pricing and feature-rich plans tailored to suit varied business needs. From free essentials to advanced automation, there’s an option for every team size. Let’s explore Zoho Desk’s pricing and discover which plan fits best.

ZOHO DESK'S FOUR PRICING OPTIONS

Express Plan
₹420 ₹400

/user/month billed annually

Email

Social Media

Web forms

Direct assignment

Workflows

Custom domain

Multi-level escalations

Ticket timeline & history

Contact management

Standard Plan
₹800 ₹760

/user/month billed annually

Everything in Express +

Business Messaging

Instant messaging

Community forum

Generative AI

Work modes

ASAP self-service widget

Customer happiness ratings

Professional Plan
₹1400 ₹1330

/user/month billed annually

Everything in Standard +

Telephony

Blueprints

Multi-department

Round-robin assignment

Custom lookup fields

Multilingual help center

Parent-child ticketing

Custom actions

Enterprise Plan
₹2400 ₹2280

/user/month billed annually

Everything in Professional +

AI Agents

Answer bot

Zia, AI assistant

Skill-based assignment

Guided Conversations

Multi-level IVR

Multi-brand help center

 KEY FEATURES OF ZOHO DESK

Zoho Desk combines enterprise-grade security with powerful collaboration tools for modern teams.

Multi-Channel Ticketing

Zoho Desk gathers customer queries from email, phone, chat, social media, web forms, and your help center—into a single, unified dashboard.

Automation & Workflows

Assignment Rules: Automatically route tickets.

SLAs: Set deadlines and escalations.

Blueprints: Enforce process steps visually.

Time-based Actions: Automate reminders.

Self-Service & Knowledge Base

Help Center: Submit tickets, track status.

Knowledge Base: Search articles & FAQs.

AI Suggestions: Auto-suggest relevant answers.

Collaboration Tools

Ticket Comments: Internal tagging without exposing to customers.

Mentions: Tag teammates easily.

Team Feeds: Case discussions in a timeline view.

Reporting & Dashboards

Pre-built Reports: Average time, ticket volume, CSAT.

Custom Reports: Filter by agent, time, or priority.

Scheduled Reports: Auto-email reports to teams.

Zia AI Assistant

Sentiment Analysis: Detect tone in messages.

Auto-Tagging: Suggest ticket categories.

Smart Reply Suggestions: Generate drafts.

Discover how Zoho Desk can streamline your business

Reach out to the FGRADE Concierge Team for a free consultation!

Call Us

+91 916 056 5554

Mail Us

sales@fgrade.com

Zoho Desk Alternatives

Alternative support platforms to Zoho Desk for managing customer service.

Freshdesk

Omnichannel support with automation and easy UI for teams.

Zendesk

Powerful ticketing, AI bots, and analytics for fast-scaling companies.

Help Scout

Email-first support with live chat and collaboration tools.

Salesforce Cloud

Enterprise-grade CRM integration and deep AI customization.

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Frequently Asked Questions

1. How much does Zoho Desk Cost?
Plans range from free to Rs 2,400/- user/month billed annually.
2. How much does Zoho Cost per user?
Depends on the app. Zoho Desk starts at Rs 420/- user/month.
3. Is Zoho Desk Free?
Yes, there’s a free plan with limited features for small teams.
4. What is Zoho Desk?
Zoho Desk is a cloud-based helpdesk platform for customer support across channels.
5. Zoho Desk vs Zoho SalesIQ?
Zoho Desk is for support/ticketing. SalesIQ is for live chat and tracking visitors.
6. Zoho Desk vs Zendesk?
Zendesk has more enterprise tools. Zoho Desk is more affordable and integrates better with Zoho apps.
7. How do I cancel my Zoho Desk subscription?
Go to Subscription settings in the admin console.
8. How do I manage subscriptions on Zoho Desk?
Admins can manage licenses and plans via the Billing section.
9. Zoho Desk vs Freshdesk?
Freshdesk has a modern UI and larger marketplace. Zoho Desk integrates tightly with Zoho apps.

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