Introduction
Choosing the right helpdesk software shouldn’t feel like navigating a labyrinth, Zoho Desk simplifies customer support with transparent pricing and feature-rich plans tailored to suit varied business needs. From free essentials to advanced automation, there’s an option for every team size. Let’s explore Zoho Desk’s pricing and discover which plan fits best.
Zoho Desk Pricing
Express Plan
₹420 / user / month
- Social Media
- Web Forms
- Direct Assignment
- Workflows
Standard Plan
₹800 / user / month
- Everything in Express
- Business Messaging
- Instant Messaging
- Community Forum
- Knowledge Base
- Work Modes
Professional Plan
₹1,400 / user / month
- Everything in Standard
- Telephony
- Blueprints
- Multi-department
- Round-robin Assignment
- Custom Lookup Fields
Enterprise Plan
₹2,400 / user / month
- Everything in Professional
- Answer Bot
- Zia, AI Assistant
- Live Chat
- Guided Conversations
- Skill-based Assignment
- Multi-level IVR
Zoho Desk features
Zoho Desk gathers customer queries from email, phone, chat, social media, web forms, and your help center—into a single, unified dashboard.
- Assignment Rules: Automatically route tickets.
- SLAs: Set deadlines and escalations.
- Blueprints: Enforce process steps visually.
- Time-based Actions: Automate reminders.
- Help Center: Submit tickets, track status.
- Knowledge Base: Search articles & FAQs.
- AI Suggestions: Auto-suggest relevant answers.
- Ticket Comments: Internal tagging without exposing to customers.
- Mentions: Tag teammates easily.
- Team Feeds: Case discussions in a timeline view.
- Pre-built Reports: Average time, ticket volume, CSAT.
- Custom Reports: Filter by agent, time, or priority.
- Scheduled Reports: Auto-email reports to teams.
- Sentiment Analysis: Detect tone in messages.
- Auto-Tagging: Suggest ticket categories.
- Smart Reply Suggestions: Generate drafts.
Comparison: Desk 365 Vs Zoho Desk
| Feature | Zoho Desk | Desk 365 |
|---|---|---|
| Pricing | Free – ₹2,400/user/mo | Free – Custom Pricing |
| Channels | Email, Social, Chat, Phone | Email, Teams, Web |
| Automation | Advanced workflows, SLA, macros | Limited to ticket routing |
| AI Support | Zia Assistant | Not available |
| Integrations | Zoho Suite + 3rd party apps | Microsoft ecosystem only |
Top-Rated Alternatives to Zoho Desk
Freshdesk
Omnichannel support with automation and easy UI for teams.
Zendesk
Powerful ticketing, AI bots, and analytics for fast-scaling companies.
Help Scout
Email-first support with live chat and collaboration tools.
Salesforce Cloud
Enterprise-grade CRM integration and deep AI customization.
Zoho Products
Explore a wide range of tools to power your business.
Office Integrator
Integrate document editing, spreadsheets, and presentations into your apps.
👉 Learn MoreFrequently Asked Questions
Plans range from free to Rs 2,400/- user/month billed annually.
Depends on the app. Zoho Desk starts at Rs 420/- user/month.
Yes, there’s a free plan with limited features for small teams.
Zoho Desk is a cloud-based helpdesk platform for customer support across channels.
Zoho Desk is for support/ticketing. SalesIQ is for live chat and tracking visitors.
Zendesk has more enterprise tools. Zoho Desk is more affordable and integrates better with Zoho apps.
Go to Subscription settings in the admin console.
Admins can manage licenses and plans via the Billing section.
Freshdesk has a modern UI and larger marketplace. Zoho Desk integrates tightly with Zoho apps.
