Introduction to templates
Standardize your knowledge base by creating templates such as a simple FAQ-style article, step-by-step guides, How-To, Release notes, and a lot more. Your team can simply choose from the predefined templates and start creating their articles from there - saving them time.
Creating templates
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Go to Knowledge Base
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Click on the hamburger menu on the top left
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Select Article templates
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Click on New template and start creating your template
Mark a template as default to load it automatically while creating a new article.
Using templates
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Once you save a template, click on Use template to open the template as a new article
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Make the relevant changes to the template and save the article