Experience a fresh breeze of superior support with Freshdesk's ingenious ticketing platform. Their advanced automation and intelligent AI steer your service to bright new heights where customers bask in prompt solutions.The future of effortless service has arrived.
Digital-first brands need more than just a help desk—they need a system that evolves with them. Freshdesk equips you with the tools to streamline support, automate workflows, and keep customers delighted.
Capture all inbound messages—email, live chat (via Freshchat), phone, social, even community forums—into a shared inbox. With ticketing, collision detection, threads, and tasks, teams avoid duplication and miscommunication
Use workflow and scenario automators to assign tickets, route issues, trigger alerts, and enforce SLAs. Escalation rules ensure no high-priority ticket slips
Freddy AI suggests responses, auto-triages tickets, and helps with real-time agent coaching—blending AI efficiency with human care
Offer customers branded portals, FAQs, community forums, knowledge articles, and multilingual support—reducing ticket volume and empowering users
Track workflows, team performance, satisfaction (CSAT), ticket volume, and resolution times. Dashboards grow richer in higher tiers: custom reports, product-based tracking, and SLA dashboards
Plans include role-based access, audit logs, IP whitelisting, SSL, SSO, data-center choice, and sandbox environments—essential for compliance-focused enterprises
Free plan plus straightforward tools = fast deployment
Need SLAs, role controls, compliance? Go Pro + AI or Enterprise
Automation, AI and analytics build efficiency
Rs 999/
agent/month billed annually
Rs 3,599/
agent/month billed annually
Rs 5,699/
agent/month billed annually
Agent collision detection
SLA Management
Custom Reports & Dashboards
Customer Segments
Omnichannel
Roles & Permissions
Freshdesk is a scalable, intelligent help desk platform built for teams that want to serve customers and grow. From shared inboxes to Freddy AI, it delivers serious value at every price tier.
Freshdesk by Freshworks is an award-winning, cloud-based customer support solution that equips you with all the tools needed to deliver outstanding and efficient customer service.
Reviewing the latest support tickets and helpdesk interactions.
👉 Learn MoreLinking a single contact to multiple associated companies.
👉 Learn MoreGuidelines to create and organize your Knowledge Base for easy customer access.
👉 Learn MoreGrouping support agents based on roles or departments for better workflow Management
👉 Learn MoreInstructions to configure your Sandbox environment for safe testing and development.
👉 Learn MoreSteps to embed and display the Freshdesk help widget on your WordPress site.
👉 Learn MoreOverview of the standard fields included in your Freshdesk ticket form by default.
👉 Learn MoreHow to configure custom email servers for sending and receiving support emails.
👉 Learn MoreSet up automation rules for tickets submitted via a specific form.
👉 Learn MoreCreating and managing ticket fields and forms in multiple languages in Freshdesk.
👉 Learn MoreSteps to create and manage companies and their associated contacts in Freshdesk.
👉 Learn MoreInstructions for logging in and out of the Freshdesk Android mobile app.
👉 Learn MoreForward and convert your support emails to tickets in Freshdesk
👉 Learn MoreSteps to configure and customize your Freshdesk help widget for your website
👉 Learn MoreGuide to creating a basic bot flow using Freddy Self-service in Freshdesk.
👉 Learn MoreCollecting user feedback directly from your website using the feedback widget.
👉 Learn Moreadding and configuring custom fields in your Freshdesk ticket form.
👉 Learn MoreSteps to add and manage new support agents in your Freshdesk account.
👉 Learn MoreUse Customer Segments to tailor and personalize your support responses in Freshdesk.
👉 Learn MoreInstructions for logging in and navigating the Freshdesk customer support portal.
👉 Learn MoreOverview of the Customers tab features for managing contacts and companies in Freshdesk
👉 Learn MoreExplanation of different ticket statuses and their roles in the support workflow.
👉 Learn MoreOverview of using multiple ticket forms in Freshdesk to handle various support queries.
👉 Learn MoreSet up the Email Bot to automatically resolve customer tickets based on predefined rules.
👉 Learn MoreUsing live chat as a support channel in Freshdesk for real-time customer assistance.
👉 Learn MoreOverview of Field Service Management in Freshdesk for managing on-site service
👉 Learn MoreGain insights and track performance metrics using Freshdesk Analytics for smarter support decisions.
👉 Learn MoreConfigure dependent fields in your Freshdesk ticket form to show relevant options based on user input.
👉 Learn MoreEnable Single Sign-On (SSO) in Freshdesk for seamless and secure user authentication.
👉 Learn MoreProvide customer support across multiple channels like email, chat, phone, and social media in Freshdesk.
👉 Learn MoreProvide customer support across multiple channels like email, chat, phone, and social media in Freshdesk.
👉 Learn MoreConnect your Twitter account to Freshdesk to manage and respond to tweets as support tickets
👉 Learn MoreAllow customers to create support tickets by sending an email to your Freshdesk support address.
👉 Learn MoreIntegrate a phone channel into Freshdesk to handle voice calls as part of your support system.
👉 Learn MoreManage your Freshdesk ticket forms by editing,duplicating, or deleting them as needed.
👉 Learn MoreLearn how to invite and set up new support agents in Freshdesk to handle customer queries efficiently.
👉 Learn MoreReview the latest updates and improvements to Freshdesk’s automation features for better ticket management.
👉 Learn MoreLearn to build dynamic sections in Freshdesk forms that display fields based on user input or conditions.
👉 Learn MoreModify and manage customer fields in Freshdesk to capture specific information relevant to your business needs.
👉 Learn MoreDiscover key strategies to optimize your help desk reports, improve decision-making, and enhance customer support efficiency.
👉 Learn MoreGain a holistic view of each customer with Customer 360 in Freshdesk, consolidating interactions, tickets, and data for personalized support.
👉 Learn MoreLearn the difference between full-time and occasional agents in Freshdesk to manage roles, access, and billing effectively.
👉 Learn MoreExplore how Freshdesk apps enhance your helpdesk by adding new features, integrations, and custom workflows
👉 Learn MoreLearn how agents can manually create support tickets directly from the Freshdesk agent portal.
👉 Learn MoreExplore a sample user guide template that outlines structure, formatting, and content flow for creating effective documentation.
👉 Learn MoreLearn how to customize your Freshdesk portal’s appearance using FreshThemes for a branded support experience.
👉 Learn MoreGuide to help customers reset or change their Freshdesk portal password securely.
👉 Learn MoreLearn how to use external IDs in Freshdesk to match and manage contacts from third-party systems.
👉 Learn MoreFreshdesk is a special cloud-based software designed to facilitate and improve customer support. It is used for managing customer support through a ticketing system, and multi-channel communication.
Freshdesk focuses on Customer support and ticketing, while Freshsales is a CRM designed for managing sales processes, leads, and customer relationships.
Freshdesk and Zendesk are both helpdesk solutions offering ticket management, automation, and multi-channel support, but Freshdesk is often preferred for its affordability and ease of use.
Freshdesk is owned by Freshworks Inc., a global software company founded in 2010 by Girish Mathrubootham and Shan Krishnaswamy.
Freshworks is famous for providing customer engagement and business software, including Freshdesk, Freshsales, Freshservice and other cloud-based solutions.
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