Posted by Nishi on 24 June 2025
Zoho Mail offers different plans to accommodate different users. One can choose the subscription that would suit their organization from the array of available plans. In the case of Zoho Workplace, you can also opt for the mix and match plan to have a tailor-made subscription. The payment can be made online using your credit card or other local payment options available in your country. After you subscribe to Zoho Mail, you can allow automatic renewal which will be charged based on your date of upgrade. You can also change your plan or purchase addon storage anytime require it.
Zoho Workplace is a bundle of communication, productivity, and collaboration apps along with a file management application to fulfill the business needs of an organization. The applications available in different Zoho Workplace plans are Zoho Mail Suite, Zoho Cliq, Zoho Connect, Zoho Workdrive, Zoho Meeting, Zoho ShowTime, Zoho Writer, Zoho Sheet, and Zoho Show.
And in case you are looking for custom plans for enterprise (1000+ employees) organizations, reach out to us at sales@zohocorp.com for a detailed quote.
You can try out our features and the user interface before purchasing a subscription by taking a commitment-free 15 day trial of the Professional plan. You don't have to provide your credit card details or any type of payment details during the trial signup. You can choose to upgrade to any of the paid plans before the trial ends if you want to continue using our services. If the admin does not upgrade, your account will be automatically moved to the free plan and the exclusive features of the paid plans will no longer be available.
Zoho Mail is an application for business emailing purposes. But Zoho Mail is a suite of apps including Mail, Calendar, Contacts, Tasks, Notes, and Bookmarks. You can choose from the available plans according to the needs of your organization.
Some of our features are exclusively available only to our Professional Plan users.
Few other features exclusive to paid plans include IMAP access to configure external clients in your mailbox, Email Forwarding, Email Routing, ActiveSync, SAML-based SSO integration, and White labeling.
An organization will require different tools for different users. For example, you might not want to provide premium features to your contract employees. To overcome this, you can mix and match the available Workplace and Mail plans and allocate the plans depending on the user requirements and their suitability.
If you feel that your organization will benefit from using a mix of the available plans, drop an email to sales@zohocorp.com. The Flexible plan can be purchased only offline through our support channel and is not available online as of now.
Note:
An admin can upgrade their organization's subscriptionโfrom the free plan to a paid plan or from the Lite or Standard plans to Premium or Professionalโin case the requirement arises. To upgrade:
Your bank may reject the transaction if the data provided by you to Zoho Payments does not match their records. You can either change the required data at your bank or use a different card to overcome payment failures. The basic card details you entered will be stored in the Payment Gateway for easy upgrades and renewals in the future. If you want to change the billing address or want to use a different card for the subsequent renewals, you can change your credit card details.
When you subscribe to a paid plan, the number of users should be equal to the number of licenses. To add more users, you need to purchase licenses. The Admin can purchase licenses anytime, from the Zoho Mail Admin Console. When you are in annual renewal mode, the additional licenses purchased will be charged on a pro-rata basis.
Suppose you have 6 user licenses and you go for 1 new license after 6 months, you will be charged for the additional license, only for the remaining 6 months based on the date of renewal. The upgrades/ additional licenses subscribed in the middle of a payment cycle will be charged rounded off from the date of purchase, and up to the immediate renewal date.
Email is not just a mode of communication but serves as a track of previous important communications that you may have to refer to from time to time. The storage requirement for each user varies based on the user's email behavior, the nature of the job, and other communications. Zoho Mail provides various basic storage options, based on the license type and plan allocated for the users. This basic storage allotted per user in Mail Premium and Workplace Professional plan includes the storage used by email retained under eDiscovery and the custom retention policies. However, some users may need more space for email due to their job requirements or their nature of work.
The admin can choose to buy additional storage unitsโ5GB, 25GB, 50GB, 100 GB, and 200 GB and allocate to selected users, who need more storage for their email data.
In case a user needs more than 200 GB, the admin can buy multiple add-on storages and allocate it to the same user.
In case a user needs more than 200 GB, the admin can buy multiple add-on storages and allocate it to the same user.
You have successfully assigned additional storage to the user. You can also view the summary of all add-ons you purchased and used by clicking Show allocation summary.
Usually, in larger organizations, the admins can easily purchase storage units but can find it difficult to assign those units manually to users in need. In such cases, the auto allocation feature might come in handy. When Auto-allocation is enabled, storage units will be automatically allocated to users with mailboxes reaching its maximum storage limit. This makes sure that the user's in need gets timely storage units and can also prevent their account from getting automatically blocked.
To switch on Auto-allocation of storage units,
Note:
Auto-allocation of storage is possible only when the admin has already purchased storage, and has not used it.
You will now be moved to the yearly plan and renewal cycle.
You can modify the credit card details stored with us, for other future upgrades or renewals. To change your card details,
You have successfully updated your card. You can also update your billing address and add more recipient addresses via the Billing Address and other info, and the Email recipients sections.
You can view the details of your past payments like upgrades, renewals, and more from the Payment History section. The invoices for each payment made are also available on the same page.
You can search the transactions or filter the details from the list of transactions. Hover over the PDF icon to view or download the invoice in the pdf format.
Zoho Workplace/ Zoho Mail supports multiple payment modes and offers secure transactions. Our billing system is transparent without any hidden costs or charges for the administrators. You can pay through any of the following cards:
Note:
You can choose to cancel and downgrade your subscription and stop the further renewal. To cancel or downgrade your subscription,
Once you cancel your subscription, you will be moved to the free plan.
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