Contact score is one of the best ways to segment out the most qualified leads for your business. Once your admin configures the score signals, sales reps can use it to prioritize and filter contacts. Freddy calculates contact scores and customer fit ratings by finding patterns in historical contact properties, engagement levels, web, and in-app activities.
Where can I see the Contact scorecard?
The contacts who have engaged with your product most recently, are the ones most interested in your product. In the contacts list view page, there are two columns that depict how the contact is faring - the score and customer fit columns.
You can filter contacts based on their quality by using the customer fit rating (one to five stars). For example, based on the star rating, you can easily filter the most sales-ready (4 or 5 star rated) contacts from the rest (3 or less star rated contacts) that need nurturing. You can sort contacts in the increasing or decreasing order of their contact scores by clicking the contact score sort option from the contacts list view page
Clicking on one of the contacts will take you to the contact details page. Here you can find the contact score and customer fit rating under Freddy AI Insights. The score is available on the overview section right at top.
2. Click on the โShow key scoring factorsโ hyperlink on the contact overview section to view the details in the Freddy AI insights tab.
3. If the score field is configured as a column in the highlights section, it can be made visible there as well.
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