Users can associate a contact with multiple email addresses. All emails from these multiple email addresses will be maintained under a single contact and can be accessed from recent conversations.
Let us consider an example. Your contact, a sales manager, is evaluating your product for her startup. She has been trialing your product using her workplace email address (janesampleton@company.com) and is now looking to make a purchase. As the head of the sales team, she also handles the companyβs central billing email address (billing@company.com) and wants you to send the invoice and billing details to this email address.
In such a scenario, maintaining two conversations with the same person should not involve creating two separate contacts. This is where adding multiple email addresses helps.Β
Note:
There are three important things that you'd need to know about when you import multiple email IDs from a .CSV/.XLSX file, described in detail below:
Preparing your CSV file
Note: In case the primary email field is not mapped, then the first email mapped to the other emails field is used as the primary email.
Once the import is complete, you can view the email addresses of the contact as shown below, with the primary address on the top.
Reasons for failure of data import
On the Edit Contact form, under Other phone numbers, click the Add phone number icon
There are three important things that you'd need to know about when you import multiple numbers from a .CSV/.XLSX file, described in detail below:
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