Contacts refer to prospects or customers who have interacted with your business. Every contact in your CRM follows a set of stages throughout their journey as your customer. Track and assign these stages to your contact to help you better understand the buyer journey.
You can use email templates to save time, placeholders to personalize the email, save the email as a bulk draft, and perhaps schedule it to be sent at a specified time. Learn more about sending bulk emails.
This button assigns all the selected contacts to a user in your team. The user becomes the Owner of the assigned contacts. You can choose the user from the drop-down in the Assign To overlay. Alternatively, you can add users to individual contacts too.
Say your sales process involves handling a large number of prospects, a handful of whom eventually qualify as a contact, and proceed to sign up a deal with your organization. In this case, it helps to categorize their association with your business through different lifecycle stages like Lead, Sales Qualified Lead, Customer, Repeat buyer, etc.
Here’s how you can configure your lifecycle stages:
Click Save. This updates the Lifecycle stage of your account.
You can also add new lifecycle stages by clicking + ‘Add new lifecycle stage’ button.
Click the toggle button to enable the lifecycle stage. You can also move the lifecycle stages and their individual statuses by dragging and dropping them.
Click ‘Create lifecycle stage’ button. This updates the lifecycle stages journey for your account.
This button deletes all the selected contacts. It is highly recommended that you hit the Delete button only when you’re sure that you no longer need those contacts. Contacts once deleted cannot be recovered.
Updating Lifecycle stage for a contact
Here’s how the lifecycle stage of a contact can be updated:
Contact Details Page
Find the Lifecycle stage dropdown on the details page and click the same. This brings a dropdown that allows you to update the lifecycle stage and status here and click the ✔ button.
List view
Head over to the contact landing page and click “Manage sections.” Here you can uncheck the option to “Show Lifecycle Stage and Status section.” Click Save.
Note: The user role needs to have access to the “Manage Sections” option to be able to disable this feature. This can be configured in the Roles section.
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Create and manage Contacts and Accounts and understand how to track the entire lifecycle of your contact
Create multiple sales pipelines to replicate your business process. Create, track and manage deals with tasks, appointments and more.
Configure positive and negative signals that train Freddy to identify sales-ready contacts from your CRM
Configuring secure access to your web application with SSO, and customize the CRM to suit your brand theme.
Create new modules with unique icons and customized fields to capture additional information specific to your business process.
Configure and manage email functionality suited for sales reps. Create templates, set email limits and more.
Create and run sales sequences that are triggered based on field conditions and actions performed by contacts.
Customize your phone number, assign numbers to your team, create call queues and more.
Configure a chat widget to engage with website visitors and assign agents to handle inquiries and grievances.
Integrate with popular business apps such as Quickbooks, Xero and simplify your business tasks.
Configure the CRM as a user and personalize it to match your language, email, timezone, email signature and notification preferences.
Build company-branded documents using a built -in template editor to send accurate quotes to contacts.
Learn to manage, sort, bulk assign, delete, and forget records in the web application.
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These cases are perfectly simple and easy to distinguish. In a free hour, when our power of choice
These cases are perfectly simple and easy to distinguish. In a free hour, when our power of choice
These cases are perfectly simple and easy to distinguish. In a free hour, when our power of choice
These cases are perfectly simple and easy to distinguish. In a free hour, when our power of choice
These cases are perfectly simple and easy to distinguish. In a free hour, when our power of choice
These cases are perfectly simple and easy to distinguish. In a free hour, when our power of choice
These cases are perfectly simple and easy to distinguish. In a free hour, when our power of choice
These cases are perfectly simple and easy to distinguish. In a free hour, when our power of choice
These cases are perfectly simple and easy to distinguish. In a free hour, when our power of choice
These cases are perfectly simple and easy to distinguish. In a free hour, when our power of choice
These cases are perfectly simple and easy to distinguish. In a free hour, when our power of choice
These cases are perfectly simple and easy to distinguish. In a free hour, when our power of choice
These cases are perfectly simple and easy to distinguish. In a free hour, when our power of choice