You can assign contacts to users individually and in bulk. By default, the user adding a contact is made the owner but you can always reassign the contact to a different user.
Note: You can also enable the option If there are open tasks and appointments with the contact, assign them to this user too to ensure that the new owner has all the information on the contact.
In case you want to map different owners with different records, create a column that has the email addresses of the registered users, so that the contacts are automatically assigned to the respective users. If you want to map all the contacts to a single owner, you have the option to select the owner during import.
Assign contacts to users right from the chat widget. Click Assign to Agent and choose the respective user.
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