You can assign contacts to users individually and in bulk. By default, the user adding a contact is made the owner but you can always reassign the contact to a different user.
Note: You can also enable the option If there are open tasks and appointments with the contact, assign them to this user too to ensure that the new owner has all the information on the contact.
In case you want to map different owners with different records, create a column that has the email addresses of the registered users, so that the contacts are automatically assigned to the respective users. If you want to map all the contacts to a single owner, you have the option to select the owner during import.
Assign contacts to users right from the chat widget. Click Assign to Agent and choose the respective user.
Accelerate your revenue with context-driven sales. Personalize engagement, shorten your sales cycle, and grow your business with Freshsales.
Create and manage Contacts and Accounts and understand how to track the entire lifecycle of your contact
Create multiple sales pipelines to replicate your business process. Create, track and manage deals with tasks, appointments and more.
Configure positive and negative signals that train Freddy to identify sales-ready contacts from your CRM
Configuring secure access to your web application with SSO, and customize the CRM to suit your brand theme.
Create new modules with unique icons and customized fields to capture additional information specific to your business process.
Configure and manage email functionality suited for sales reps. Create templates, set email limits and more.
Create and run sales sequences that are triggered based on field conditions and actions performed by contacts.
Customize your phone number, assign numbers to your team, create call queues and more.
Configure a chat widget to engage with website visitors and assign agents to handle inquiries and grievances.
Integrate with popular business apps such as Quickbooks, Xero and simplify your business tasks.
Configure the CRM as a user and personalize it to match your language, email, timezone, email signature and notification preferences.
Build company-branded documents using a built -in template editor to send accurate quotes to contacts.
Learn to manage, sort, bulk assign, delete, and forget records in the web application.
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