Email Forwarding

Email forwarding is a feature that allows you to automatically forward all the incoming emails received in an account, to another email account - which is chosen as the destination account. This is one of the easiest ways followed by the admins to create a back up of emails - where a copy of all the emails that get delivered in a specific Zoho Mail account is forwarded to another account - the backup account. 

In case the requirement is not to forward all the emails automatically, but to forward certain emails, the users can set up filter-based forwarding/ conditional forwarding. When users configure conditional forwarding, only some emails can be forwarded to the other accounts when they satisfy a set of conditions predefined by the users. For example, emails from a specific sender can be forwarded to another account, or emails with a specific subject or priority can be auto-forwarded to a chosen account. 

Once the email forwarding is set up, and enabled, the emails that get delivered from that point will be forwarded to the destination account. 

In case you want to create two different email addresses for the same user, you can use the email alias feature of Zoho Mail to easily create additional email addresses. 

In case your business domain is configured for email hosting with Zoho Mail, the email administrator can enable automatic email forwarding from one organization account to another account within the same organization. This does not need any verifciation process. 

 Enable Email Forwarding:

Note:

If you have chosen the Delete original email copy after forwarding option, the emails will be deleted immediately after forwarding and will not be available for POP retrieval.

Steps for Administrators to enable Email Forwarding within Organization accounts:

Points to remember for Email Forwarding: 

 Email Forwarding - Verification

Once you add the destination email address for auto-forwarding, you need to proceed with the verification process.

In the destination account specified, you will receive an email with a verification code to confirm the Email Forwarding process. In case the source account and the destination account holders are different, send the email with the verification code to the source account holder to complete the verification process. Once the verification code is obtained, follow these steps in the source account. 

Disable/Delete Email Forwarding

Filter based Email Forwarding 

You can forward only some emails based on certain conditions, using the filter-based forwarding feature. You can set up conditions based on senders or subjects and forward emails to another person. This will be particularly useful, when you want to forward only specific emails to another account, based on a specified set of rules or conditions. 

For the incoming emails, which match the specified conditions, the emails will be forwarded to the email address, after the verification process. 'Run through Filters' option is not applicable for filters with 'Forwarding' as an action.

Note:

For the new users who signed up under the Free plan, the Email Forwarding feature will not be available. Refer here for more details.

Related Pages

Email Forwarding Restrictions | Email Administration | Email Filters | Email Routing