POP Accounts

Configure POP Accounts in Zoho Mail

You can add your external accounts as POP in Zoho Mail. Different accounts can be managed from the same window, but with individual settings for Signatures, Vacation Reply etc. Zoho Mail supports the configuration of external accounts via POP and IMAP protocol.

Configure POP Accounts in Zoho Mail

You can add your external accounts as POP in Zoho Mail. Different accounts can be managed from the same window, but with individual settings for Signatures, Vacation Reply etc. Zoho Mail supports the configuration of external accounts via POP and IMAP protocol.

Note:

Add POP Accounts using password authentication

To add your other POP Mail accounts in Zoho Mail, you need to check whether your Mail server supports the POP3 protocol for retrieving emails. If your Mail server supports POP access, you need to get the server details from your Administrator or service provider.

Incoming Server Details for Receiving Email:

Make sure you update the 'Password' details in Zoho if you change it in the actual account. If you fail to do so, the account will be disabled and you need to update the 'Password' and enable it. Once the Test Account succeeds, you will see the section to update your Outgoing Mail server details for sending email from the account. 

Outgoing Server Details for Sending Email

After the Incoming POP server details are successfully verified, you will be prompted to enter Outgoing SMTP server details.

Once both Incoming and Outgoing server details have been verified successfully, the account will be listed in the POP Accounts page. If the Outgoing server details could not be authenticated directly, you will receive a verification email to the address provided. Only after the verification, you will be able to send emails using that particular email address.

Configure POP Accounts using OAuth authentication

OAuth (Open standard Authorization protocol) is a framework that provides secured designated access. That is, OAuth does not require a password rather provides authorization tokens to authenticate a user. You can authorize your Outlook and Office 365 email accounts using OAuth without providing any password.

You will be taken to your email service provider's login page in the pop-up window.

You will be taken to your email service provider's login page in the pop-up window.

After a few seconds, your account will get added successfully. It may take some time for the emails to sync completely. Once done, you can access the emails of your POP account in Zoho Mailbox.

Configure a Google account using POP

Earlier you could configure your Google account in Zoho Mail as a POP account using a Less secure app or App-specific password. Now, the support for the Less secure apps has been deprecated by Google.

If you want to configure a Google account as a POP account, follow the steps given here. Use the App-specific password generated from Google in the Password field under the Authentication section to authenticate Zoho Mail to add your Google account as a POP account.

Configuration of a Google account via IMAP can be done using only the App-specific password as the support for Less secure apps has been deprecated. Learn more.

Reply To Email Address

When you configure your POP account with a different Reply To address, you need to verify the Reply-To address to start sending emails. A verification email will be sent to the Reply-To address during configuration, with a confirmation code. 

Steps to verify the Reply-To email address:

Once verified, you will be able to send emails from the account without any verification. 

Switch POP Accounts

Once you add the POP accounts, the accounts will be added to the left pane. Select the particular POP account to switch to the account and view the emails in the account.

You can switch to any of the POP accounts by clicking on the Switch accounts icon displayed on the account card in the Mail Accounts settings page.

Reauthenticate your accounts using OAuth

Some email service providers like Outlook and Office 365 are updating their authentication methods from passwords to OAuth. In such cases, Zoho Mail can't fetch your emails until you reauthenticate your external account with OAuth.

To re-authenticate your account, 

You will be taken to your external email service provider's login page in the pop-up window.

Once done, you would have successfully re-authenticated your account.

Configuration Errors

The following are the common configuration errors that occur during the POP account Setup: 

Connection Failure

The server which you have added could not be connected to the given port number. You need to check with your Email service provider Help or Support for the exact Incoming POP server and Outgoing SMTP server details and port numbers.

Authentication Failure

Sometimes you would notice that your emails are not being fetched to your inbox despite the server of your email service being connected without any issues. This can happen due to various reasons.

Apart from this, some providers expect you to enable POP access at their end. If you are confident that there's no error in the credentials you provided, contact your email service provider for further steps. 

Certificate Errors

If your server supports SSL but provides an invalid certificate, you may get an 'Invalid Certificate Error'. You may need to contact your Email service provider, to check if the server has a valid registered SSL certificate from a certified vendor. 

Generally, for any errors during configuration, check the following details.