Folder Sharing

Folder sharing helps you to share an entire folder of emails with your organization members. The users with whom you have shared the folder can view the emails and comment on them.

Only the custom folders can be shared. The folder sharing option is not available for the inbuilt folders. There are three levels of permissions available while share custom folders. 

How Folder Sharing Works:

You can share the custom folders, created by you, with other users in your organization.

Once you invite the user, they will get a notification about the 'Shared folder'. The user can accept or reject the Shared folder, based on their preferences. 

After they have accepted the Share invite, your folder will appear in their 'Shared with Me' section. 

The emails in the folder can now be collaborated on. You or any of the members with whom it is shared can comment on any emails in the shared folder. All the collaborators will be notified about the comments. You can configure 'Filters' to automatically move some emails, to the shared folder. By this, new emails which fit the conditions in the filter will be moved to the shared folder, and automatically shared with the other users. You can also move emails manually to the shared folder. 

You can now individually share the emails in the Shared folder too. However, other users will not be able to move emails to this Shared folder. 

Share as Read Only:

When you share a folder with 'Read' permission, the other user will be able to just read the emails in the folder, and add comments. However, the emails will not be marked as read, even if the user has read the emails. 

Share with Write Permission

When you share a folder with 'Write' permission, apart from reading the emails and commenting on them, they can do the following: 

Note:

Delegated Folders:

When you 'Delegate' a folder, you can choose a 'From Address' from your account when sharing the folder. The user will be able to read, comment and further respond or reply to the emails on your behalf. Delegation is allowing the user to reply to the emails in the folder on your behalf, with a chosen email address.