When it comes to streamlining customer relationships, both Freshsales CRM and Salesforce CRM stand out as powerful tools—but they cater to different business needs and budgets.
Freshsales CRM is known for its simplicity, affordability, and built-in automation features. Ideal for small to mid-sized businesses, it offers an intuitive interface, AI-powered contact scoring, and seamless integration with Freshworks’ suite of tools. It allows teams to manage pipelines, automate workflows, and track leads without a steep learning curve.
On the other hand, Salesforce CRM is a robust enterprise-level platform offering advanced customization, complex automation, and a vast ecosystem of integrations. It’s best suited for larger organizations with specific sales processes and a dedicated team to manage CRM operations.
Key Differences:
Ease of Use: Freshsales is user-friendly; Salesforce has a steeper learning curve.
Pricing: Freshsales is more budget-friendly; Salesforce can be costly with add-ons.
Features: Salesforce offers deeper customization; Freshsales provides essential tools with ease.
Support & Onboarding: Freshsales offers fast onboarding; Salesforce offers detailed but complex documentation.
Choosing between Freshsales and Salesforce depends on your business size, complexity, and budget. For growing startups and SMBs, Freshsales offers great value. For enterprises needing scalability and deep integrations, Salesforce is the go-to solution.
Still unsure? Compare their features side by side and take free trials to experience the differences firsthand.
Freshsales (by Freshworks) is a cloud-native CRM built for small to mid-sized businesses. Known for its intuitive design and lead-focused tools, Freshsales emphasizes AI-powered insights, built-in telephony, and easy sales automation.
Free Up to 3 users — basic CRM
Growth $15/user/mo (annual) or $18 monthly
Pro $39/user/month
Enterprise $69/user/month
Perfect for small to mid-sized sales teams seeking fast onboarding, AI features, and budget CRM capabilities.
Each offers unique strengths in integrations & automation.
Ideal for small to mid-sized sales teams looking for quick onboarding, lead management, and budget-friendly CRM with AI assistance.
Essentials ~$25/user/month (max 10 users)
Professional ~$80/user/month
Enterprise ~$165/user/month
Unlimited ~$330/user/month
Large enterprises or rapidly growing businesses needing full customization, powerful analytics, and scalable workflows.
More affordable or simplified solutions depending on your needs.
Feature | Freshsales CRM | Salesforce Sales Cloud |
---|---|---|
Target Audience | SMBs needing fast deployment and lead focus | Medium to large enterprises needing customization |
Pricing Range | Free up to $69/user/mo | $25 to $330/user/mo |
Free Plan | ✅ Up to 3 users | ❌ No |
Ease of Use | Very intuitive, minimal setup | Powerful but complex & needs training |
AI Tools | Freddy AI: lead scoring, deal insights | Einstein AI: predictive forecasting and insights |
Workflow Automation | Basic (higher tiers offer more) | Robust workflows via Flow, Process Builder |
Integrations | Native Freshworks + Google/Mailchimp/Zapier | Thousands via AppExchange |
Reporting & Analytics | Standard dashboards, simple reports | Advanced, customizable reporting and forecasting |
Mobile Experience | Lightweight, built-in calling/email | Full-featured, with offline access |
Search, compare & buy top business software with FGRADE. Find the best deals on Microsoft 365, Zoho, Google Workspace & more. Shop smart & save big!
Office Address
AWFIS, Ground Floor, DSL abacus it park, Survey Colony, Industrial Development Area, Uppal, Hyderabad, Telangana 500039
Call us: +91 916 056 5554
Email: sales@fgrade.com