Getting Started with Freshdesk
Setting up support channels
- Forward and convert your support emails to tickets in Freshdesk
- Multi-channel support
- Getting feedback from your website (with the feedback widget)
- Using sender's name as ticket requester in forwarded emails
- Creating a new ticket from Agent portal
- How do I show the Freshdesk help widget on WordPress?
Bringing in your support team
Bringing in your Customer Base
- The Customers tab and what it can do
- Creating companies and contacts
- Customer 360 - Get complete context on your customer
- Importing and Exporting customer data
- Customizing Customer Fields
- Merging Contacts
- Changing customer password
- Associating one contact with multiple companies
- Identifying contacts with an external ID
- Personalize your support using Customer Segments
Understanding Ticket Form and Fields
- Understanding the default fields in your ticket form
- Creating custom fields in your ticket form
- Using dependent fields in your ticket form
- Understanding ticket statuses
- Creating dynamic sections
- Multilingual ticket fields and forms
- How to delete or archive a ticket field you created?
- Modifying custom ticket forms
- Ticket fields - Omnichannel Sources
How search works
- How search in Freshdesk works
- Filtered Search For Tickets
Admin Guide
- The Getting Started Guide for Admins
- System and Browser requirements for Freshdesk
- Working with the all-new admin console
Setting up and configuring your Customer Portal
- Rebranding your Support Portal to reflect your brand guidelines
- Using a custom support URL and pointing the CNAME
- Setting up multiple languages in Freshdesk (for the support portal and the help widget)
- The Freshdesk Holiday theme
- Customizing Freshdesk URL - Checks, impacts, and reconfigurations
Updated Affiliate Marketing
- Can you tell me about the program?
- What is the program about?
- What is this about?
- I forgot my password
Collaboration with Threads
- Organize internal conversations with Threads