Getting Started with Freshdesk

Understanding Ticket Form and Fields

How search works

  • How search in Freshdesk works
  • Filtered Search For Tickets

Admin Guide

  • The Getting Started Guide for Admins
  • System and Browser requirements for Freshdesk
  • Working with the all-new admin console

Setting up and configuring your Customer Portal

  • Rebranding your Support Portal to reflect your brand guidelines
  • Using a custom support URL and pointing the CNAME
  • Setting up multiple languages in Freshdesk (for the support portal and the help widget)
  • The Freshdesk Holiday theme
  • Customizing Freshdesk URL - Checks, impacts, and reconfigurations 

Updated Affiliate Marketing

  • Can you tell me about the program?
  • What is the program about?
  • What is this about?
  • I forgot my password

Collaboration with Threads

  • Organize internal conversations with Threads

Empower Your Business with Cutting-Edge Solutions Smart B2B solutions for your business

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letโ€™s connect and grow together!

Email : sales@fgrade.com

Call : +91 916 056 5554

We are present in 

  • Delhi

  • Mumbai

  • Pune

  • Ahmedabad

  • Bangalore

  • Chennai

  • Chandigarh

  • Hyderabad